• Report: #647258

Complaint Review: MetroPCS Pay Your Bill Card

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  • Submitted: Sun, October 03, 2010
  • Updated: Mon, October 04, 2010

  • Reported By: TH — Mt Baldy California United States of America
MetroPCS Pay Your Bill Card
Dallas, Texas United States of America

MetroPCS Pay Your Bill Card SCAM BEWARE No Help Poor Service Dallas, Texas

*Author of original report: B.S./ Lesson Learned

*Consumer Comment: No rip off here

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Went to Best Buy and purchased a Metro PCS Pay Your Bill Card. $ 50.00 Came home stratched off to get my code, get glasses, call 800 number, connect, give cell number, asks for code, input code,then recording asks a question about where to apply the payment and there is a choice of either 1 or 2, both choices seem similar and not paying (maybe ) complete attention press choice # 2 , to which I find out later was the wrong choice. I then tried to get thru to get situation fix'd and very difficult to get thru, and then paid the phone bill with a credit card and was able  to use the cell phone, get connected with a live body and am totally jerked around regarding Metro PCS not applying my total card value to wards the phone account BUT they would credit $ 25.00 towards the phone bill and the other $ 25.00 would have to remain in this other account to redeem towards " online services ". NO I wanted to pay the phone bill and made a mistake and key'd in the wrong choice and it cost me $ 25.00 and I need to make other arrangements to get the phone turned on by putting it on a credit card.
 
to redeem towards " online services ". NO I wanted to pay the phone bill and made a mistake and key'd in the wrong choice and it cost me $ 25.00 and I need to make other arrangements to get the phone turned on by putting it on a credit card.

I believe this to be a MAJOR,SLY,WELL THOUGHT OUT SCAM and would be courious to see what HOW MANY OF THESE CARDS ARE SOLD ( Target,Walmart,Best Buy etc ), how many people make the error that I did and how many $ 50.00 to $ 25.00 this company collects. ( Not sure if it will be $25.00, they need to get a approval to apply the other $25.00 to the phone account ) Unbelievable !                  

I invite any attorneys to contact me.    

This report was posted on Ripoff Report on 10/03/2010 10:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/MetroPCS-Pay-Your-Bill-Card/Dallas-Texas-/MetroPCS-Pay-Your-Bill-Card-SCAM-BEWARE-No-Help-Poor-Service-Dallas-Texas-647258. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

B.S./ Lesson Learned

AUTHOR: TH - (United States of America)

Did you read the post, the choice between 1 and 2 was very vague and unnesesary leaving a clear opening for error on the responders part. Next time you get stroked for 25.00 go ahead and take it in the rear with a smile on your face, not me. And I am not disputing I was in error.
 
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#2 Consumer Comment

No rip off here

AUTHOR: itjustame - (USA)

You applied your payment to the wrong account due to you not paying attention. This is not MetroPCS' fault. It is your fault. Next time pay attention! I doubt if this happens all the time because most people pay attention to the options when making payments. Chalk it up to a lesson learned, buy a couple of ringtones or games with your metro connect account and get over it.
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