- Report: #1086405
Report - Rebuttal - Arbitrate
Complaint Review: MetroPCS
MetroPCSPO Box 601119 Dallas, Texas USA
MetroPCS Don't be late or you're cut off and other stuff Dallas Texas
*Consumer Comment: You do not have a valid complaint
*Author of original report: Your intention is obvious.
*Consumer Comment: Auto pay is the way
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I thought it was a good price, $40 per month for andriod phone service. I even got a reminder to pay my bill the first month, August 2013 However, this month September, I tried to use my phone on 8/22/13. a Sunday. I get a message my phone service is suspended for nonpayment on 9/20
I immediately checked text messages and there is a message reminder to pay received on 9/21/2013 ... but the payment was supposed to be 9/20/2013. Fine lot of good that does to remind me the Day After!What if it had been an emergency??? I could be dead or stranded somewhere. Moreover, when I looked up the contact I cannot contact them except ByPhone or a post office box address!
I plugged in the contact phone number which is 8008METRO8 ... trouble is my phone key dial pad does not have alpha characters ... they did not have the courtesy of including the translation for number to alpha characters ... so I had to look up on the internet to get the translation.
Very annoying. Also, cutting off my service is probably against the law ... if someone is only a day late and they receive a reminder the Day After the payment is due something should be done.
This report was posted on Ripoff Report on 09/22/2013 01:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/MetroPCS/Dallas-Texas-75360/MetroPCS-Dont-be-late-or-youre-cut-off-and-other-stuff-Dallas-Texas-1086405. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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