• Report: #1073238

Complaint Review: MetroPCS

  • Submitted: Mon, August 05, 2013
  • Updated: Mon, August 05, 2013

  • Reported By: Michel — Hillsboro Texas
, Select State/Province USA

MetroPCS MetroPCS sucks BIGTIME! internet

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I received a text from MetroPCS telling me that my phone needed a software update. All I had to do was to visit one of their stores. I did. The agent didn't have a clue what I was talking about. She told me to call the 800 number. Obviously. I was calling outside this country! The guy gave me addresses of stores (including the one that I already was) who could assist me. He couldn't give me a phone number of the stores. Well, I drove to 3 of them, put 73 miles on the truck and wasted 3 hours of my time, because the idiotfrom the 800 number didn't even know that I had to go to a corporate store, located 1.5 hrs away! I still haven't gone yet. I went online looking for the phone number and nowhere it is listed. I called again India, and was told by another guy that he didn't the phone number for that corporate store!

What a Mickey Mouse company!

PS: I will not mention how many times my calls were dropped, pictures that I took and emailed to my own email address that never went through and for some unknown reasons, calls that couldn't be made because their system couldn't recognize that I was calling someone 20 miles away.

This report was posted on Ripoff Report on 08/05/2013 02:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/MetroPCS/Select-StateProvince/MetroPCS-MetroPCS-sucks-BIGTIME-internet-1073238. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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