• Report: #846654

Complaint Review: MetroPCS

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  • Submitted: Wed, February 29, 2012
  • Updated: Sun, October 21, 2012

  • Reported By: Robert Walker — Lake Worth Florida United States of America
MetroPCS
Internet United States of America

MetroPCS Metro PCS Pay the bill can not use the phone... Internet

*UPDATE Employee: payment issue

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My Pal from Thailand. Made the mistake of getting a MetroPCS phone. Has had this account for years and same number. English is not the first language so I called the so called Cust Service line from my Metro PCS phone.

He is the deal. The bill was just paid $50. and the phone quit working saying a payment was needed. Had the MetroPCS send the amount due via text.

Amount due is $0.0 - 

How does one pay 0 or nothing?

They just made the payment and the phone does not work and now they want a nothing payment. 

We call the so called customer service and give them the payment date, the amount paid and the phone number, name and customer number. 

They demand a "security code" and will not sent it via a text. What is this? We are not trying to do ID theft - just trying to pay a bill for $0.0 amount and get the phone working.

They demand the phone owner go to the service center for help.

Last time I went to the so called service center for my account I waited in line for over one hour.

What a load of crap - of course Sprint and ATT are no better and more expensive.

I have my account with these morons also...
 
Maybe not for long...

This report was posted on Ripoff Report on 02/29/2012 03:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/MetroPCS/internet/MetroPCS-Metro-PCS-Pay-the-bill-can-not-use-the-phone-Internet-846654. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

payment issue

AUTHOR: jayneedoe - (United States of America)

I'm sorry you having issues with your payment. You should have received a confirmation number for the payment.  These numbers are provided when a payment is made via phone, internet, or store.  Without a confirmation number, customer service will not be of much help.  As far as your pin goes, it is probably your friends birthday (8-digits). For example today's date would be 10212012.  Good luck.
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