• Report: #964063

Complaint Review: MetroPCS

  • Submitted: Fri, November 02, 2012
  • Updated: Fri, November 02, 2012

  • Reported By: DonMar — New York New York United States of America
Internet United States of America

MetroPCS Ripped off by MetroPCS Internet

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I had paid MetroPCS $60.00 on 10-24-12 in advance for service for the next month...I had no service since Hurricane Sandy struck our reghion so I decided to look elsewhere for another provider that's reliable and had found one...
I called MetroPcs and spoke to Eric ID #16722 and he told me on 11-2-12 that he would be happy to cancel my account and refund my $60 if I would cancel today and I said OK...He then told me to call the new provider and sign up so I wouldn't lose my phone number which I did...

I called back to MetroPCS and a customer service rep (didn't get his name) but he said NO he wouldn't give me a refund and kept putting me on hold for a 1/2 hour before trying to connect me to a supervisor and then hung up on me...
I called back when I got home and spoke to a supervisor named Rana ID #905897 she asked me to give her Eric's ID number and would not support his offer of a refund to which I replied that it is good policy to back up your co-workers promise and she said that I should go the BBB and my bank and dispute the charge to which I am doing...I will never go back to MetroPCS again and my co-workers are leaving them as well...Please help me settle this...

Don M

This report was posted on Ripoff Report on 11/02/2012 10:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/MetroPCS/internet/MetroPCS-Ripped-off-by-MetroPCS-Internet-964063. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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