- Report: #1130089
Report - Rebuttal - Arbitrate
Complaint Review: Metrofax.com
Metrofax.com evoice free 30 day trial. added additional services. I canceld my service becuase it didn't work, my card was charged anyway. Arizona
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On February 5th 2014 I signed up for a free 30 day trial of efax. This is an internet based fax service. I already use fax.com but efax has an app for my android. When I tried to send faxes the service did not work so I used my existing service and the faxes went through just fine. I descided that I would cancel the service on March 6th. This is 29 days after the date that I began the service. I cancelled the service alonge with the extra service evoice that I didn't order. It went smothly and was told the the services had been cancelled. I asked if I woould recieve any charges and was told no. My card was charged anyway. I tried to cancel the service and was just told that the trial had ended on 2-5-14, the day is started. and then that the free trial on march 6th. I want my money back and dont want any other charges. I had signed up for the free trial with this service hoping that it work better for me. I was only able to recieve a test fax sent from my existing service and was never able to send a fax using this service. and they charged me for it and an additonal service that I never wanted.
This report was posted on Ripoff Report on 03/12/2014 06:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Metrofaxcom/Select-StateProvince/Metrofaxcom-evoice-free-30-day-trial-added-additional-services-I-canceld-my-service-be-1130089. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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