- Report: #943248
Report - Rebuttal - Arbitrate
Complaint Review: Metropcs
Metropcs8144 Walnut Hill Lane Suite 600 Dallas, Texas United States of America
Metropcs Non Customer Support Dallas, TX 75231, Texas
*General Comment: BS MetroPCS
*Author of original report: Too Little Too Late
*UPDATE Employee: Customer Service Access
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When I would try and call my voice mail it would dial my phone number and tell me to leave a message. I had text my wife a couple of time while she was sitting right next to me and she never got the text. Further I called her cell phone while she was sitting next to me and it never even rang.
I had to call 3 times before I got to speak to someone. The person who finally did answer the phone had such a heavy accent I could hardly understand him. He was downright nasty over the phone telling that there computer system was down and there wasn't anything he could do.
But call back in a half an hour. [continued below]....
I have had a real problem with the equipment they sell and the service they provide. At first I tried paying my bill on the phone itself and I could never get it to work. Finally after a few months they must have gotten the bugs worked out.
They have to poorest customer service of anyone I have ever dealt with and tomorrow I am going to find another carrier. I liked the idea of not having to sign a contract because AT&T screwed me and when I went out of business I had to keep paying for 5 phone when I only needed 2. I think that all cell companies are the same for what they make they screw the American Public and we just stand for it.
This report was posted on Ripoff Report on 09/18/2012 08:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Metropcs/Dallas-Texas-75231/Metropcs-Non-Customer-Support-Dallas-TX-75231-Texas-943248. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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