- Report: #864856
Report - Rebuttal - Arbitrate
Complaint Review: Metropolitan Adjustment Bureau Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Metropolitan Adjustment Bureau, public insurance adjusters that help clients sort through the red tape, get back on your feet. Metropolitan Adjustment Bureau’s staff decades of knowledge in insurance claims and adjusting. Metropolitan Adjustment Bureau is on your side during the whole process of your claim.
Metropolitan Adjustment Bureau Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Metropolitan Adjustment Bureau, public insurance adjusters that help clients sort through the red tape, get back on your feet. Metropolitan Adjustment Bureau’s staff decades of knowledge in insurance claims and adjusting. Metropolitan Adjustment Bureau is on your side during the whole process of your claim.16530 Ventura Blvd Ste 309, Encino, CA 91436 Internet United States of America
Metropolitan Adjustment Bureau Verified TRUSTED Business REVIEW: Metropolitan Adjustment Bureau is dedicated to total customer satisfaction.
*UPDATE: Metropolitan Adjustment Bureau pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Metropolitan Adjustment Bureau recognized by Ripoff Report Verified™ as a safe business service.
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EDitor's UPDATE: Positive rating and recognition has been given to Metropolitan Adjustment Bureau for its full commitment to quality customer service.
Ripoff Report's discussions with MAB have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. MAB listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
MAB's principal, Mr. Nate Nahmias has informed us that his personal philosophy is that his clients success are what we strive for. As a successful businessman, Mr. [continued below]....
One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "MAB truly communicates all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Nate Nahmias during an onsite inspection held by a third party verification company with no biases towards Metropolitan Adjustment Bureau
Metropolitan Adjustment Bureau are claims adjusters that work specifically with insured parties. Nate Nahmias stated the following about his company, "we examine claim elements to make sure the client receives the maximum value for all losses from the insurance company. Most claims are resolved in 3-4 months, while more complex claims are resolved in approximately one year."
Leads for Metropolitan Adjustment Bureau are obtain through designated employees visiting individuals who have had fires or floods. Insurance companies won't allow them to advertise, "we have to visit them and give them advice about their claim to show them that we know what we are talking about and how we will proceed with the claim to their betterment." A potential customer can expect Metropolitan Adjustment Bureau to take an inventory of all personal property and present estimates to the insurance company on the client's behalf. This allows for potential clients to truly understand the details of their claim, "once we have a scope of damage, we finalize and estimate using a procedure recognized by the insurance company. We discuss the claim with the adjuster to agree on recovery and amount of losses to be paid to the insured party."
CUSTOMER CARE & COMPLAINT RESOLUTION – METROPOLITAN ADJUSTMENT BUREAU
During the onsite interview Mr. Nahmias was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Nahmias describe a situation where a client stated he was going to be out of the country for two months, but was actually gone for seven months. During this time Metropolitan Adjustment Bureau was able to get him, "twice as much as the insurance company had offered him for both of his personal property losses and his building losses." However during his time abroad the client did not respond to any written or verbal communication. Upon his arrival the client had questions about business losses, "we explained that we could not address that because he had taken his business equipment with him. He was supposed to have submitted his photographic equipment to Canon so they could evaluate the extent of his losses and provide an inspection assessment to the insurance company. Since he did not do this and made himself unavailable, there was no way this could be done." This is an uncommon complaint for Metropolitan Adjustment Bureau. Whenever a complaint does arise, "we generally do whatever it takes to resolve complaints, when are immediately escalated to me whenever someone has an issue with one of our adjusters."
When asked to comment on complaints posted on Ripoff Report's website Mr. Nahmias stated that the complaint posted online was directly in correlation with the previously discussed issue, "it also appears that he has posted the same complaint on Ripoff Report at least two or three times using different names and locations. The other complaint I know about is from a disgruntled former employee I had from a business unrelated to this one." In order to assure future and current clientele Mr. Nahmias stated, "we are licensed in several states and we carry a performance bond of at least $20,000 in these states. In over 44 years of business, no one has ever gone after our bond."
When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Nahmias stated, "we remain committed to offering our clients the best services possible at all times throughout their claims process."
Metropolitan Adjustment Bureau is proud to be apart of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program, "we are excited about the opportunity to right the wrongs and make sure our good reputation is known to clients through Ripoff Report."
STATEMENTS FROM METROPOLITAN ADJUSTMENT BUREAU – NATE NAHMIAS
" We are one of the top ad agencies for helping small businesses create and understand their own brands. With us, you'll always receive a customized approach to branding that comes from a team who consistently borrows strategies from large brands and adapts them to fit the financial needs of small businesses all over the world. Please take time to review our site, learn about some of our tools, meet the people who will manage your account, understand our history, and receive answers to many of your questions."
MAB's team have expressed that they feel very confident doing their job and analyzing your claim.
MAB takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, Opportunities for suggestions and improvements are encouraged. Mr.Nahmias is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."
Ripoff Report was pleased to learn that MAB 's past and current approach to business is focused on its pledge to total commitment towards clients.
STATED IMPROVEMENTS FROM METROPOLITAN ADJUSTMENT BUREAU
MAB recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, MAB has made organizational changes allowing its clients a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with "Nate Nahmias, Ripoff Report is convinced that MAB is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Metropolitan Adjustment Bureau meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Metropolitan Adjustment Bureau, Nate Nahmias and Jeff Sherman, Public Adusters Internet
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.
STATEMENT FROM METROPOLITAN ADJUSTMENT BUREAU:
The Folcini matter was satisfactorily concluded and Ms. Folcini issued a contraction of the charges against MAB.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
DO NOT HIRE THEM!!!!
We hired our Public Adjuster Jeff Sherman from Metropolitan Adjustment Bureau because he said he had extensive experience handling fire insurance claims with State Farm. We had suffered a significant fire that destroyed our home in October 2011 -- but a much greater disaster for us than the fire itself was that we hired Metropolitan Adjustment Bureau.
Our experience with the Public Adjuster was too horrible and shocking to describe here in detail. For 3 months after the fire, the Public Adjuster was unavailable (coming up with a wide variety of colorful personal reasons why he could not respond to us). State Farm would not talk to us either because we had chosen to be represented by a Public Adjuster, so we had no access or communication with our insurance company or our adjuster -- as our out of pocket bills for the fire damage climbed up to 40,000 DOLLARS. The uncertainty of whether we would be compensated by State Farm, AND WHEN, was gut wrenching.
Through this process, the dishonesty of the public adjuster and his company Metropolitan Adjustment Bureau were simply appalling. They can lie at their leisure because the insureds have no way of knowing what is going on with the claim -- since State Farm won't communicate with you, only with the adjuster.
After we paid 7.000 DOLLARS to an attorney to terminate Metropolitan (who was refusing to return our documents and refusing to sign our insurance checks -- therefore blocking the resolution of our claim more than 3 months after the fire!), we were finally able to talk to State Farm and begin the processing of our claim completely on our own.
Metropolitan still wanted to keep 40,000 of our insurance payments from State Farm for the work that they did not do (we had to file the claim ourselves!).
These people are real thieves. And Metropolitan's president told me that he did not have time to read my written complaints where I explained the public adjuster's misrepresentations, outright lies, lack of responsiveness, bad advice, and failure to start processing our claim for 3 months.
The CA Department of Insurance is investigating Metropolitan's deceptive practices. And we were told we could sue them for negligence and fraud. I wish I had known BEFORE WE SIGNED A CONTRACT WITH THEM THAT THEY WOULDCAUSE OUR FAMILY SO MUCH GRIEF!!!!!
This report was posted on Ripoff Report on 04/06/2012 12:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Metropolitan-Adjustment-Bureau-Verified-TRUSTED-Business-Ripoff-Report-Verified-businesses-you-can-trust-Metropolitan-Adjustment-Bureau-public-insurance-adjusters-that-help-clients-sort-through-the-red-tape-get-back-on-your-feet-Metropolitan-Adjustment-Bureaus-staff-decades-of-knowledge-in-insurance-claims-and-adjusting-Metropolitan-Adjustment-Bureau-is-on-your-side-during-the-whole-process-of-your-claim/internet/Metropolitan-Adjustment-Bureau-Nate-Nahmias-and-Jeff-Sherman-Public-Adusters-Internet-864856. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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