• Report: #864856

Complaint Review: Metropolitan Adjustment Bureau Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Metropolitan Adjustment Bureau, public insurance adjusters that help clients sort through the red tape, get back on your feet. Metropolitan Adjustment Bureau’s staff decades of knowledge in insurance claims and adjusting. Metropolitan Adjustment Bureau is on your side during the whole process of your claim.

  • Submitted: Fri, April 06, 2012
  • Updated: Tue, August 23, 2016

  • Reported By: Victim of our Public Adjuster from — calabasas California United States of America
Metropolitan Adjustment Bureau Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Metropolitan Adjustment Bureau, public insurance adjusters that help clients sort through the red tape, get back on your feet. Metropolitan Adjustment Bureau’s staff decades of knowledge in insurance claims and adjusting. Metropolitan Adjustment Bureau is on your side during the whole process of your claim.
16530 Ventura Blvd Ste 309, Encino, CA 91436 Internet United States of America

Metropolitan Adjustment Bureau Verified TRUSTED Business REVIEW: Metropolitan Adjustment Bureau is dedicated to total customer satisfaction.
*UPDATE: Metropolitan Adjustment Bureau pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Metropolitan Adjustment Bureau recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Metropolitan Adjustment Bureau for its full commitment to quality customer service.

Ripoff Report's discussions with MAB have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. MAB listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

MAB's principal, Mr. Nate Nahmias has informed us that his personal philosophy is that his clients success are what we strive for. As a successful businessman, Mr. [continued below]....
..... Nahmias feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Nahmias hopes to maintain Metropolitan Adjustment Bureau as a successful enterprise both now and for many years to come. Another top executive, COO, Glenn Nahmias also told us that his personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care". "We are one of the top insurance consulting firms" helping small businesses create and understand their own brands. With us, you'll always receive a customized approach to branding that comes from a team who consistently creates strategies to fit the financial needs of small businesses".

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "MAB truly communicates all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."

MAB is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Nate Nahmias during an onsite inspection held by a third party verification company with no biases towards Metropolitan Adjustment Bureau

Metropolitan Adjustment Bureau are claims adjusters that work specifically with insured parties. Nate Nahmias stated the following about his company, "we examine claim elements to make sure the client receives the maximum value for all losses from the insurance company. Most claims are resolved in 3-4 months, while more complex claims are resolved in approximately one year."

Leads for Metropolitan Adjustment Bureau are obtain through designated employees visiting individuals who have had fires or floods. Insurance companies won't allow them to advertise, "we have to visit them and give them advice about their claim to show them that we know what we are talking about and how we will proceed with the claim to their betterment." A potential customer can expect Metropolitan Adjustment Bureau to take an inventory of all personal property and present estimates to the insurance company on the client's behalf. This allows for potential clients to truly understand the details of their claim, "once we have a scope of damage, we finalize and estimate using a procedure recognized by the insurance company. We discuss the claim with the adjuster to agree on recovery and amount of losses to be paid to the insured party."



CUSTOMER CARE & COMPLAINT RESOLUTION – METROPOLITAN ADJUSTMENT BUREAU

During the onsite interview Mr. Nahmias was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Nahmias describe a situation where a client stated he was going to be out of the country for two months, but was actually gone for seven months. During this time Metropolitan Adjustment Bureau was able to get him, "twice as much as the insurance company had offered him for both of his personal property losses and his building losses." However during his time abroad the client did not respond to any written or verbal communication. Upon his arrival the client had questions about business losses, "we explained that we could not address that because he had taken his business equipment with him. He was supposed to have submitted his photographic equipment to Canon so they could evaluate the extent of his losses and provide an inspection assessment to the insurance company. Since he did not do this and made himself unavailable, there was no way this could be done." This is an uncommon complaint for Metropolitan Adjustment Bureau. Whenever a complaint does arise, "we generally do whatever it takes to resolve complaints, when are immediately escalated to me whenever someone has an issue with one of our adjusters."

When asked to comment on complaints posted on Ripoff Report's website Mr. Nahmias stated that the complaint posted online was directly in correlation with the previously discussed issue, "it also appears that he has posted the same complaint on Ripoff Report at least two or three times using different names and locations. The other complaint I know about is from a disgruntled former employee I had from a business unrelated to this one." In order to assure future and current clientele Mr. Nahmias stated, "we are licensed in several states and we carry a performance bond of at least $20,000 in these states. In over 44 years of business, no one has ever gone after our bond."

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Nahmias stated, "we remain committed to offering our clients the best services possible at all times throughout their claims process."

Metropolitan Adjustment Bureau is proud to be apart of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program, "we are excited about the opportunity to right the wrongs and make sure our good reputation is known to clients through Ripoff Report."



STATEMENTS FROM METROPOLITAN ADJUSTMENT BUREAU – NATE NAHMIAS

" We are one of the top ad agencies for helping small businesses create and understand their own brands. With us, you'll always receive a customized approach to branding that comes from a team who consistently borrows strategies from large brands and adapts them to fit the financial needs of small businesses all over the world. Please take time to review our site, learn about some of our tools, meet the people who will manage your account, understand our history, and receive answers to many of your questions."

MAB's team have expressed that they feel very confident doing their job and analyzing your claim.

MAB takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, Opportunities for suggestions and improvements are encouraged. Mr.Nahmias is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."

Ripoff Report was pleased to learn that MAB 's past and current approach to business is focused on its pledge to total commitment towards clients.



STATED IMPROVEMENTS FROM METROPOLITAN ADJUSTMENT BUREAU

MAB recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, MAB has made organizational changes allowing its clients a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with "Nate Nahmias, Ripoff Report is convinced that MAB is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Metropolitan Adjustment Bureau meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Metropolitan Adjustment Bureau, Nate Nahmias and Jeff Sherman, Public Adusters Internet

ABOUT THE RIPOFF REPORT BELOW:


Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.


STATEMENT FROM METROPOLITAN ADJUSTMENT BUREAU:


The Folcini matter was satisfactorily concluded and Ms. Folcini issued a contraction of the charges against MAB.


NOW TO THE ORIGINAL REPORT THAT WAS FILED


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DO NOT HIRE THEM!!!!

We hired our Public Adjuster Jeff Sherman from Metropolitan Adjustment Bureau because he said he had extensive experience handling fire insurance claims with State Farm. We had suffered a significant fire that destroyed our home in October 2011 -- but a much greater disaster for us than the fire itself was that we hired Metropolitan Adjustment Bureau.

Our experience with the Public Adjuster was too horrible and shocking to describe here in detail. For 3 months after the fire, the Public Adjuster was unavailable (coming up with a wide variety of colorful personal reasons why he could not respond to us). State Farm would not talk to us either because we had chosen to be represented by a Public Adjuster, so we had no access or communication with our insurance company or our adjuster -- as our out of pocket bills for the fire damage climbed up to 40,000 DOLLARS. The uncertainty of whether we would be compensated by State Farm, AND WHEN, was gut wrenching.

Through this process, the dishonesty of the public adjuster and his company Metropolitan Adjustment Bureau were simply appalling. They can lie at their leisure because the insureds have no way of knowing what is going on with the claim -- since State Farm won't communicate with you, only with the adjuster.

After we paid 7.000 DOLLARS to an attorney to terminate Metropolitan (who was refusing to return our documents and refusing to sign our insurance checks -- therefore blocking the resolution of our claim more than 3 months after the fire!), we were finally able to talk to State Farm and begin the processing of our claim completely on our own.
Metropolitan still wanted to keep 40,000 of our insurance payments from State Farm for the work that they did not do (we had to file the claim ourselves!).

These people are real thieves. And Metropolitan's president told me that he did not have time to read my written complaints where I explained the public adjuster's misrepresentations, outright lies, lack of responsiveness, bad advice, and failure to start processing our claim for 3 months.
The CA Department of Insurance is investigating Metropolitan's deceptive practices. And we were told we could sue them for negligence and fraud. I wish I had known BEFORE WE SIGNED A CONTRACT WITH THEM THAT THEY WOULDCAUSE OUR FAMILY SO MUCH GRIEF!!!!!


This report was posted on Ripoff Report on 04/06/2012 12:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Metropolitan-Adjustment-Bureau-Verified-TRUSTED-Business-Ripoff-Report-Verified-businesses-you-can-trust-Metropolitan-Adjustment-Bureau-public-insurance-adjusters-that-help-clients-sort-through-the-red-tape-get-back-on-your-feet-Metropolitan-Adjustment-Bureaus-staff-decades-of-knowledge-in-insurance-claims-and-adjusting-Metropolitan-Adjustment-Bureau-is-on-your-side-during-the-whole-process-of-your-claim/internet/Metropolitan-Adjustment-Bureau-Nate-Nahmias-and-Jeff-Sherman-Public-Adusters-Internet-864856. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Metropolitan Adjustment Bureau Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Metropolitan Adjustment Bureau, public insurance adjusters that help clients sort through the red tape, get back on your feet. Metropolitan Adjustment Bureau’s staff decades of knowledge in insurance claims and adjusting. Metropolitan Adjustment Bureau is on your side during the whole process of your claim.

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REBUTTALS & REPLIES:
1Author 2Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Disgruntled Former Employee

AUTHOR: Nate Nahmias - (USA)

Michelle Maki is a former employee in one of Mr. Nahmias’ businesses.

At Rip Off Report, she has masqueraded as a previous client of the Metropolitan Adjustment Bureau, who assists fire and flood victims, which she never was.  She was convicted of Grand Theft which she confessed to, on December 4, 2014, having plead guilty to stealing funds from her employer, Mr. Nahmias  for  five years ongoing. 

Ms. Maki is a convicted felon to the offense of grand theft. 

Her whole dialogue is a thought up lie to get back at Mr. Nahmias for her conviction and court directed restitution to the company that trusted her during her five year employment.

 

This all can be verified by the Superior Court of San Bernardino, California, Rancho Cucamonga District Case # FWV901707, dated December 4, 2014.

For her confession/conviction she received 3 years probation and restitution to be made to Mr. Nahmias.  She never had a fire or flood; she just made up her story to get on to

Rip Off Reports and create a blog that involved Nathan Nahmias 33 years ago, distorting the facts of an occurrence. 

 

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#2 Consumer Comment

Beware

AUTHOR: anonymous - (United States of America)

This is a typical response for this company; blame the victim. Read the case against the CEO, Nathan Nahmias and make up your own mind about this company.
 
The CEO, Nathan Nahmias was charged and convicted of a PC487; Grand Theft by the Los Angeles Superior Court (People vs. Nathan Nahmias #A369836). The charge resulted in a case conducted by the California Department of Insurance against the CEO of this company; Nathan Nahmias whereby he was found guilty and his license revoked.
 
The CEO, Nathan Nahmias, testified on his own behalf and established the following facts: His act of misconduct arose out of some dissention he was having with the victims, and it was more of an act of revenge than a solicitation of a bribe. California Department of Insurance case number LA 12802 A-P L-29521. Does this sound like a con artist? What is worse here is that the CEO took revenge against the victim by taking thousands of dollars from them because he was having dissention with the victim that hired his company to help them.

This case is open to the public and for a small fee of $2.50; it can be emailed as an attachment. Contact (916)492-3291 / (916)324-1883 for a copy.
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#3 Author of original report

Settled Matter

AUTHOR: Victim of our Public Adjuster from - (USA)

Our matter with Metropolitan has been settled.
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#4 General Comment

I feel your pain!

AUTHOR: anonymous - (United States of America)





Sorry to hear about your misfortune of dealing with these

con artists. They make excuses for their unethical behavior and yet sleep well

at night. Con artists are known to trick you by representing themselves

dishonestly, taking advantage of your weakness to do so, and in this case your

weakness was your confusion and turmoil from your fire. Sorry to hear that you

were one of many targets for them but maybe researching the background of the

president and the company may have helped to deter you from hiring them. I wish

I would have prior to dealing with them!



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#5 REBUTTAL Owner of company

Do Not Hire Them

AUTHOR: Nate Nahmias - (United States of America)

There is alot more to her story, than has been put forward by the complaining party (Ms.Folcini). Her problems began when she had a flood in her home and contacted her insurance company/State Farm. They dispatched Service Master to remove the water and mitigate her damages. 

One of the pieces of equipment used by Service Master caught fire and damged Ms. Folcini's home.  On her own she began dealing with the State Farm adjuster and believed that he was not doing anything for her.  She had a disagreement with him and reported him to the California Department of Insurance. 

On the rebound she hired Jeff Sherman from Metropolitan Adjustment Bureau.  Jeff found that Ms. Folcini wanted all of her personal property considered a total loss.  He was processing an inventory of the exact contents of her home, when she disagreed with the MAB inventory and wanted to make substantial changes. 

Additionally, on her own she began repurchasing EVERY item in her home for the second time with her own money.  She wanted to be reimbursed immediately, not taking into account that the insurance company had not agreed to any of the values/losses on the property. We were still negotiating  with State Farm on her behalf. We arranged for advances to her for repurchasing her necessities and other advances for her housing needs.

Metropolitan then filed her claim for her building, personal property and outside expenses with State Farm.

Having had a dispute with MAB she then hired an attorney to terminate MAB. 
Shortly after, she dismissed her attorney and went back to negotiating with State Farm on her own.  She never paid Metropolitan one dollar.   Metropolitan was not dishonest with her at any time. She wanted to handle things in her own way.  

In an attempt to answer her complaints, we coaporated with the two agencies.
The Department of Insurance, who investigated the situation and found Metropolitan not to have done anything to injure Ms. Folcini.  The Better Business Bureau has also cleared Metropolitan of any wrong doing.

This lady has some medical issues which affect her way of looking at situations and attacks everyone who comes in contact with her.
She has attempted to disrupt our company by repeatedly sending multiple copies of 40 page emails as well as faxes to my attention, repeating herself continuosly. We gave Ms. Folcini, good advise and services, unfortunately she wanted the time table of the adjustment of her claim to be on her terms.  This is not the way insurance works.  You must file your claim, which Metropolitan did, on her building, contents and living expenses, accompany it with the back up to the claim, estimates, inventories and paid invoices, then you can expect a reimbursement for your loss.

We have been in business for 40 years and have received many letter of recommendation and accomodation for the work that we have done on behalf of our clients.
We have not answered until now as we have been waiting for clearance from the two agencies that she has reported us to.  The Department of Insurance as well as the Better Business Bureau.

I am the president of the company and take all complaints about MAB seriously.
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