Mexico Board of Travel Tourism and Hospitality Cancun Mexican Board of Travel and Tourism, Sandos Vacations Additional Fees, Terrible Customer Service, Differing Information Internet

 I purchased a vacation package from MBTTH in December 2008 for $398.  I was planning to use it in May of 2009 but the Swine Flu hit Mexico and I postponed the trip.  Initially, when I was trying to plan the trip I experienced extremely long wait times.  I was on hold for up to an hour at a time, several times a week...not being able to get a hold of anyone.  At this time, I did not have any email address to where I could email any questions either.  Because I had to postpone my trip I realized I could not take the vacation.  I transferred it to my sister.  More trouble started.  No one would talk to her for over a week, saying the vacation didn't belong to her.  Then when she finally talked to a few representatives they gave her different information.  One told her all times were peak times expect May and half of June, and she would have to pay an additional $200 for peak times.  The other rep gave her totally different dates for peak times.  I had paid an additional $198 for taxes, fees, and ground transportation when I originally booked my vacation.  When I postponed it, I didn't get that money back.  I also paid $35 to transfer the vacation to my sister and they told her she'd have to pay another $198 for taxes and fees and that ground transportation was not included.  The entire situation is shady.  Then my sister and I started to look up the company on BBB.org.  They are rated an F.  They have over 50 complaints in a year's time.  Because of the poor customer service and differing information regarding the vacation I think this company is a scam.  I would be afraid to book my vacation, fly to Cancun and then be stuck there without any lodging or transportation.