I received a "free" vacation offer (from purchasing a high ticket item) in September of 2008 from Mexico Paradise Getaways (MPG). The theory was that they would receive the paperwork and deposit, then send me a survey asking "qualifying questions." From those two things, they would then arrange a trip to one of their participating resorts in Mexico within one year. I would be notified 45 days in advance of travel, and would then send money for the taxes and fees for the air travel. After the trip, I would send a letter requesting my $100 deposit back.
I sent in all the paperwork required, including a $100 good faith deposit, making sure to make photocopies of everything I sent in. I received the online survey invitation approximately one month after sending my certificate, all seemed normal at that time. When, after another 7 months I had not heard anything, I sent an email asking what I could do, because it was quickly approaching 45 days before the year was up. I received an email telling me to "create a help ticket" via their website.
So, I created the help ticket, and was told that I would receive a response "shortly." After four months, I attempted to cancel my certificate via their official "cancellation form" online, because the one year deadline for travel had passed, through no fault of my own. I heard nothing.
Since I was assuming that they had stolen my money, I filed a BBB claim. Unfortunately, in the past year while I was waiting for my trip (or a refund), so were hundreds of other people. I had checked BBB and Ripoff report when I signed up, and most of the complaints were about timeshare pushing and such--things I was expecting and could handle. By now, however, there were over 125 new BBB complaints, over 2/3 of which were unresolved.
The only response I received from MPG (Mr. Craig Snow) was "this has been sent." Unfortunately, I was not quite sure what he meant by that. Had they sent a check when I first canceled in June, but I never received it? Had they gotten the complaint and sent a check then? So I waited until the 10 days of my response time was up, and no check came in the mail. I told the BBB that I did not accept the response from Mr. Snow, they sent the claim back to him, and he obviously did not care. I have not heard anything since.
My next steps will be to sue MPG for my $100. Plus legal/court fees. Plus interest on that $100 and the legal/court fees. I have copies of EVERYTHING I have sent to these people. They are obviously just out there to take $100 from as many people as possible and run. If this were an individual, there would be criminal charges involved. I'd like to pursue that avenue as well--it seems like they are stealing from enough people.