• Report: #1052312

Complaint Review: Michael Kergosien / American Home Free Mortgage TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Michael Kergosien’s programs utilize a paperless system and they accept electronic signatures. Flexible Underwriting is a theme Michael Kergosien prides themselves on. No fees of any kind upfront, all costs associated with our loans are agreed to in advance and not collected until closing of your loan. Michael Kergosien is and always has been dedicated to providing the absolute best in customer service possible.

  • Submitted: Mon, May 20, 2013
  • Updated: Mon, March 14, 2016

  • Reported By: Jose — Harvey Louisiana
Michael Kergosien / American Home Free Mortgage TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Michael Kergosien’s programs utilize a paperless system and they accept electronic signatures. Flexible Underwriting is a theme Michael Kergosien prides themselves on. No fees of any kind upfront, all costs associated with our loans are agreed to in advance and not collected until closing of your loan. Michael Kergosien is and always has been dedicated to providing the absolute
P.O. Box 750 Prosper, Texas USA

Michael Kergosien / American Home Free Mortgage TRUSTED BUSINESS REVIEW Michael Kergosien is dedicated to customer satisfaction. Michael Kergosien’s passion is to personalize their service to meet your particular needs.
*UPDATE: Michael Kergosien / American Home Free Mortgage pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Michael Kergosien / American Home Free Mortgage recognized by Ripoff Report Verified™ as a safe business service.

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EDitor's UPDATE: Positive rating and recognition has been given to Michael Kergosien / American Home Free Mortgage for its full commitment to quality customer service.

Ripoff Report's discussions with Michael Kergosien / American Home Free Mortgage have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Michael Kergosien / American Home Free Mortgage listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Michael Kergosien has informed us that his personal philosophy is that his clients success are the heart of the business. [continued below]....
..... As a successful businessman, Mr. Kergosien feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Kergosien hopes to maintain his company as a successful enterprise both now and for many years to come. Another top executive, Branch Manager Kaleigh Hughes told us that Mr. Kergosien's personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care".

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Michael Kergosien truly communicates all aspects of mortgage services in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises".

Michael Kergosien is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Michael Kergosien during an onsite inspection held by a third party verification company with no biases towards Michael Kergosien / American Home Free Mortgage.

Michael Kerogosien is a loan officer dedicated to providing interested consumers with the loans they need to obtain their dream homes. He offers a variety of services including financing homes, obtaining loans, refinancing, and purchasing of homes. Mr. Kergosien stated the following about his business model, "we try to stay local. Most of our business is in the local community...we want to grow and we continually want to progress in the area of growth. Our goal is to have as many realtor relationships as we can, reach out to consumers, and serve consumers in the area." Michael Kerogosien obtains leads through several different avenues including referrals from real estate agents, title companies, and consumers. He went on to state, "I would say most of the business we get are from consumers we've helped in the past."

Mr. Kergosien then explained the typical sales process for a consumer working directly with him. The consumer would first need to fill out an application, and they would need to have their credit qualified. Once they have gone through the pre-qualification process the consumer will receive a loan package that describes their particular loan in detail. From that point, "borrower would receive updates on a weekly basis until the load is closed out."

CUSTOMER CARE & COMPLAINT RESOLUTION – MICHAEL KERGOSIEN / AMERICAN HOME FREE MORTGAGE

During the onsite interview Mr. Kergosien was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Kergosien expressed that sometimes during the midway process of obtaining a loan they may encounter elements that would affect their loan status. These situations would include losing a job or purchasing a car. Additionally, borrowers sometimes feel the process of obtaining a loan is taking too long. In order to combat this Mr. Kergosien makes sure to effectively communicate with his clients, "when given the opportunity...I would explain to the consumer the reasoning behind the extra time it's taking...9 times out of 10 if I explain the situation a little better they have a better understanding."

When asked to comment on complaints posted on Ripoff Report's website Mr. Kergosien stated that all comments placed on the website are false, and potentially filed by an ex-employee. In order to further assure future and current clients Mr. Kergosien is licensed through the state of Texas, and is audited every year. If a consumer files a complaint with his services it is handled through the state. Additionally he stated, "I've always had a good rating with the Better Business Bureau, and I'm approved with HUD."

When asked what type of changes he has made to honor his commitment to make things right with the consumer per the request of Ripoff Report, Mr. Kerogosien stated, "I now try to emphasize the closing costs. I try to make sure they understand the interest rates of closing costs...I provide them with complaint information if they ever have a complaint." Michael Kergosien is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "It means a lot. I hope it will mean that if somebody complains that they…would give me the opportunity to address it before it’s published on Google. I think with this program I’m afforded this opportunity."



AMERICAN HOME FREE MORTGAGE - STATEMENTS FROM THE BRANCH MANAGER – MICHAEL KERGOSIEN

" We are the top lender for potential or current home owners seeking to purchase a new home or refinance their existing home. With us, you you'll always receive the best in customer service and satisfaction. Please take the time to contact us and see what truly great personalized service is. Michael Kergosien's team has expressed that they feel very confident in doing their jobs in keeping with our passion for 100% customer satisfaction.

Michael Kergosien takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Michael Kergosien provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Mr. Kergosien is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."

Ripoff Report was pleased to learn that Michael Kergosien's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

STATED IMPROVEMENTS FROM MICHAEL KERGOSIEN / AMERICAN HOME FREE MORTGAGE

Michael Kergosien recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Michael Kergosien has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience. In summary, after our review, which included discussions with Michael Kergosien,

Ripoff Report is convinced that Michael Kergosien is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Michael Kergosien meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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American Home Free Mortgage Approach with Caution ............ Prosper Texas

 We started the application on October of 2012 and was pre approved on October 2012, we were told our intrest rate would me 3.5 and that it was all looking go for the application. making a long story short I read that Liz  was in the office that gives the final approval and I was sending my information to Alan like seconds after he requested them. we had to ask the seller for an extention 3 times because AHFM was taking there sweet old time. I mean Alan would tell me Jose weeks in advance that something might have to be changed and he wouldnt request it till it was due ....a few time I have to get on the phone and beg the apprisal to complete the name changes and other stuff because the loan process was taking way to long. we ended up paying $75.00 a day for not closing on time that made took 1750.00 from our money. we ended up closing 7 months later. we closed on May 2013. I asked Alan about the bad reports and all he said that was an Irate employe and a customer well needless to asure anyone reading this its all true . IF YOU WANT A MORTGAGE THAT WILL BE QUICK PLEASE LOOK ELSE WHERE I WAS GOING TO TELL OTHE PEOPLE LOOKING FOR HOUSES ABOUT THIS MORTGAGE COMPANY BUT I HAVE DECIDED NOT BECAUSE I DON'T WANT ANYONE TO DEAL WITH WHAT WE WENT THROUGH WITH THIS COMPANY.

 

JOSE  


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