- Report: #832149
Complaint Review: Michael Kimble
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| Michael Kimble 9433 Bee Cave Road, Suite 2110
Austin, Texas United States of America |
|
Michael Kimble reimarketingclub.com Ordered product 11 days ago and the company keeps telling me they are researching where my product is but won't give an answer. Austin, Texas
*REBUTTAL Owner of company: Refund Promptly Processed
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This report was posted on Ripoff Report on 01/31/2012 10:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Michael-Kimble/Austin-Texas-78733/Michael-Kimble-reimarketingclubcom-Ordered-product-11-days-ago-and-the-company-keeps-tell-832149. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 REBUTTAL Owner of company
Refund Promptly Processed
AUTHOR: Group M Maketing - (United States of America)
SUBMITTED: Thursday, February 02, 2012
It was discovered that the customer had purchased a product which had not been actively promoted for over 12 months and thus the order was placed on hold by our joint venture partner's fulfillment department.
Our joint venture partner had not made us aware of this pending status; however, as soon as we discovered this situation, the order was cancelled and the customer was immediately issued a refund to his credit card.
All of the events described transpired in less than a 24 hour period and the refund occurred in less than 1 hour of discovery. We spoke with the customer via telephone and communicated a refund had been made.
