• Report: #632638

Complaint Review: Michelle Wendell - Chic Little Devil Style House

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  • Submitted: Wed, August 18, 2010
  • Updated: Fri, August 20, 2010

  • Reported By: jessicarabbit — UK Other United Kingdom
Michelle Wendell - Chic Little Devil Style House
1206 Maple Avenue, 11th floor Los Angeles, California United States of America

Michelle Wendell - Chic Little Devil Style House eBay user name: wendell_64vae defrauding eBay customers - buyers & sellers, US, UK & worlwide items don't arrive doesn't refund Los Angeles, California

*UPDATE Employee: CUSTOMER SERVICE REBUTTAL, WE WANT ALL CLIENTS TO BE 100% HAPPY!! :)

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I have complete sympathy with anyone who's had a problem with Michelle Wendell.  I had a similar bad experience with her.  I live in the UK and bought an item from her eBay store, which I never received.  Each time I emailed her, she promised to track the item, but then never got back to me.  This went on for weeks.  At one point, she even told me that the item hadn't been despatched until 3 weeks after I'd paid for it (she blamed her shipper), so I took her word and continued to wait.  Eventually, she stopped replying to my emails.  Because I'd waited so long, I'd unwittingly missed the 45 day deadline to claim my money back through Paypal ($146).  Having lost my money and with Ms Wendell now ignoring my emails, I felt it was reasonable to leave her negative feedback.  She responded by leaving untrue negative feedback for me, claiming that I'd never got in touch with her to tell her the item hadn't arrived and she was completely unaware that there was a problem!!  Then she tried to pursuade me that if I withdrew the feedback I'd left her, she'd refund me in full (but she said I had to withdraw the feedback first).  I didn't believe her, so refused.  Her emails then became more verbally abusive and rude.  I eventually managed to get the feedback she'd left for me removed by eBay under their 'defamatory feedback' rule (although they didn't make it easy - I had to go to my local court and get a statutory declaration of defamation).

Even though I explained my situation to eBay (and Paypal), providing proof of my payment and correspondance with Ms Wendell which proved my side of the story (she couldn't provide proof that she'd sent the item), it took over a year before eBay eventually agreed to refund me my money.

Ms Wendell always claims to have evidence to support her version of events, but she never actually seems to provide anybody with this proof in any of the cases against her.  Instead, she just keeps making excuse after excuse and telling lies on top of lies in the face of overwhelming proof against her.  She keeps going on about her 11 years of trading and her 98% positive feedback but, as she states herself, she has such high sales that this 2% actually represents a substantial number of customers over the years and amounts to 1000s of dollars worth of fraud (not to mention that there is about 2% neutral feedbacks, many relating to serious issues, plus the fact that her neg feedback percentage would be much higher were it not for the number of negatives retracted by people desperate to get a refund from her - she has and unusually high number of 'revised feedbacks' showing on her feedback page).

Like another UK buyer who has posted a response to a silmilar Rip off Report about Ms Wendell, I would urge anyone who's had a bad experience with her to file a report at the LA City Attorney's Office, using the link this person has kindly provided (http://www01.smgov.net/communication/cityforms/consumer-complaint.htm), as well as emailing your account to Paula Rockenstein (Paula.Rockenstein@SMGOV.NET), who is apparently investigating the matter - hopefully if enough people email then some action will be taken over this dreadful seller.

 


This report was posted on Ripoff Report on 08/18/2010 05:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Michelle-Wendell-Chic-Little-Devil-Style-House/Los-Angeles-California-ca-90015/Michelle-Wendell-Chic-Little-Devil-Style-House-eBay-user-name-wendell64vae-defrauding-632638. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

CUSTOMER SERVICE REBUTTAL, WE WANT ALL CLIENTS TO BE 100% HAPPY!! :)

AUTHOR: UNTRUE AND UNFAIR - (United States of America)

Hi there,

We don't want ANYONE to be upset at all, we want you to be happy!! :) Ebay removed the ability for sellers to leave negative FB for buyers (even if a buyer does something wrong) about 1.5+ years ago, so i assume you are refering to a very old transaction?

if you post your ebay id, NO need to post any personal info, i will look into it immediately and review the history of what went on. no one here would EVER EVER verbally abuse a client for any reason. all we want is for you to get  your item and to like the item.

LEAVE MICHELLE OUT OF IT, we have a manager for outbound shipping and also for customer service. plz leave personal attacks out of it, ESPECIALLY WHEN, AGAIN, MICHELLE HAS NOT RUN THE EBAY STORE IN YEARS!!!

Again, we have a 99% POSITIVE wonderful feedback rating, over 11 years, over 11,000 happy customers. we have a FULL OPEN DOOR RETURN POLICY, no questions asked. if anyone says they do not like something, it does not fit etc, we offer a return for a full refund immediately.

In this case i think you said you did not get it, but clearly if we said we shipped it, we has reason to substantiate that. it was probably upsetting at the time, and we may have suspected that you were committing mail fraud (yes, that does happen). things become even MORE complicated when international shipping is in the picture, because customs can take hold of things

we are running a VERY ethical business with a VERY VERY positive overall rating and tons and tons of happy clients that have shopped with us for 10+ years. but we also have to make sure we are not being taken advantage of, which can happen with web sales.  

i am sorry if communication was lost or somehow our transaction did go wrong (you did not post your ebay name so i have no way of referencing it)!!! i truly am. we sell hundreds of items per week, and we try and NEVER let an issue fall through the cracks. we check our customer service email a MINIMUM of 8 times a day!!! we do block users if they become verbally abusive to customer service reps via email.

if you want to post your ebay name i will look this up and post the specifics in reference to the full refund being given to you.

i apologize again for whatever did happen. trust me, for every one big miscommunication like this, there are 1000 really happy repeat clients.

thanks!! :)

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