- Report: #1060221
Report - Rebuttal - Arbitrate
Complaint Review: Michigan Indoor Technologies
Michigan Indoor Technologies691 N. Squirrel Rd. Ste. LL150 Auburn Hills, Michigan USA
Michigan Indoor Technologies Deceptive, lying two-faced individuals who ignore phone calls to get a sale Auburn Hills Michigan
*Consumer Comment: I purchased these machines!
*REBUTTAL Owner of company: RE: Mary Oswald In Farmington Hills
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We were solicited by phone stating that we won a food processor and wanted us to review air purifiers from Michigan Indoor Technologies. A salesman, Jason Haney, came to our house on 5/23/13 to do an in-home demonstration of the air purifiers and their vacuum. The 45 minute appointment turned into 2 hours. The equipment sounded great. Jason said it would help my migraines, but after running the purifiers all night, I woke up with a migraine. My home smelled like burnt skin! I tried running the vacuum and could not push it unless I used both hands. I called them the next day (10:05am) and spoke with Craig, the manager, to cancel the contract. We were given 72 hours to cancel. Our salesman stopped by the house that evening and my daughter told him we were cancelling the contract. He just ignored her. I called Jason to tell him the same thing and he called me back on 5/25. He said he would be back out on 5/28 or 5/29(the last day of cancellation) to pick up their equipment and bring our trade-in vacuum and air purifier back to us. He never showed up and we never spoke with him again, despite leaving messages on his cell phone. We were going to give him the signed cancellation form when he came to do the exchange. Since that never happened, it was too late to mail it in. I finally called the office on 5/31 and talked to a receptionist. She said someone would call me back, but they did not. I called again 3 hours later, and still no return call.
I called 3 hrs. later again and still no one called back. Two hours later (at 6:33pm) when I called again, I was told Keith (one of the owners) was gone for the day and Lorraine ( receptionist) said she would have Keith call me back Saturday, 6/1. She also said that April Mason was in charge of Keith and she was out of the office until Monday and that she was the one to take care of it. I did not hear from Keith on 6/1, so I again called the office at 1:43pm. He said the loan had already gone through and asked why my husband okayed the loan. He was very arrogant on the phone. No one ever called us to verify the loan like Keith said they did! We called the office less than 24 hrs. after the purchase and no one every called us after that. We signed the cancellation, but did not mail it in because Jason Haney was going to return our property and pick up their equipment before the deadline and he did not show. None of the times I spoke with the employees made mention of mailing the cancellation notice back until I spoke with Keith on 6/1. I spoke with the finance company (Aqua Finance) on 6/3 and they said they don't always verify the loans with the customer. I spoke with April at Michigan Indoor Technologies after that and she said the finance company always called to confirm loans. She would talk to her employees and call me back - and did not! I called back on 6/6 And April said that Craig and Jason denied the fact that we cancelled our contract. They said they never spoke with us until 5/31! What a bunch of lying, cheating SOBs. We are now stuck with air purifiers that make me sick literally and a vacuum I cannot push! The finance company said their hands were tied and could do nothing further. The only thing left is to get an attorney to fight this or throw out the equipment! I will never deal with these people again. Will try to get filters directly from Filtropur (vacuum maker). If not, in the garbage they go. DO NOT GET SCAMMED LIKE WE DID!! It was a very hard lesson to learn. I have never met such arrogant, lying, cheating people before this!
This report was posted on Ripoff Report on 06/18/2013 07:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Michigan-Indoor-Technologies/Auburn-Hills-Michigan-48326/Michigan-Indoor-Technologies-Deceptive-lying-two-faced-individuals-who-ignore-phone-cal-1060221. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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