- Report: #310042
Complaint Review: Micro Center
Related Reports
Featured Ripoff Reports
Ripoff Reports
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
Special Features
-
Doctored Reviews is designed to help patients, doctors, and websites understand the problems created by Medical Justice, a company trying to restrict online patient reviews, and to offer some ways that let patients freely talk about their healthcare experiences. -
The government should serve voters, not corporate special interests. Public Citizen works to empower ordinary citizens, reduce the influence of big corporations on government, open the government to public scrutiny, and hold public officials accountable for their misdeeds. -
WHAT YOU NEED TO KNOW ABOUT THE BBB: NOT a government agency as listed in your local phone book. Instead the BBB is a private non-profit / franchise operation. 20/20 exposes the BBB, Hamas Terror Group Gets 'A' Rating - BBB is running a "pay for play" scheme.
| Micro Center www.microcenter.com
Santa Clara, California U.S.A. |
|
Micro Center Protection plan scam Santa Clara California
*UPDATE Employee: Micro Center Replacement Plan now covers manufacturers warranty too.
*UPDATE Employee: How Service Net protection plans work.
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
I bought an Xbox 360 in December of 2006 with a bronze protection plan. The manufacturers warranty expires after a year the the protection plan is supposed to take over at that point for an additional year.
My Xbox recently broke so I called the number on the protection plan and was told that since Microsoft voluntarily extended their warranty to three years for certain problems due to manufacturer defects, I would have to contact microsoft about repairs. I asked if the protection plan would be useable at the end of the three years and he said no, it expires on december 2008.
This is an obsurd situation. The extended warranty doesn't start until the manufacturers warranty ends. Microsoft extended their warranty until December 2010 so I can not used the protection plan until then. The protection plan expires in December 2008. What that really means is the protection plan expires before in becomes active. Pretty good scam.
What really makes me mad is I was told by the salesman that XBox's were known to break frequently so the protection plan was a good idea. All I had to do is bring in the XBOX and they would exchange it on the spot. I never buy these things but this time I did. Now the fact that the xbox breaks frequently is being used to deny me the protection plan.
The Xbox will be fixed by Microsoft, but I wanted to used the plan that I paid for because Microsoft will just send me a refurb.
Shawn
milpitas, California
U.S.A.
My Xbox recently broke so I called the number on the protection plan and was told that since Microsoft voluntarily extended their warranty to three years for certain problems due to manufacturer defects, I would have to contact microsoft about repairs. I asked if the protection plan would be useable at the end of the three years and he said no, it expires on december 2008.
This is an obsurd situation. The extended warranty doesn't start until the manufacturers warranty ends. Microsoft extended their warranty until December 2010 so I can not used the protection plan until then. The protection plan expires in December 2008. What that really means is the protection plan expires before in becomes active. Pretty good scam.
What really makes me mad is I was told by the salesman that XBox's were known to break frequently so the protection plan was a good idea. All I had to do is bring in the XBOX and they would exchange it on the spot. I never buy these things but this time I did. Now the fact that the xbox breaks frequently is being used to deny me the protection plan.
The Xbox will be fixed by Microsoft, but I wanted to used the plan that I paid for because Microsoft will just send me a refurb.
Shawn
milpitas, California
U.S.A.
This report was posted on Ripoff Report on 02/19/2008 07:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Micro-Center/Santa-Clara-California-95054/Micro-Center-Protection-plan-scam-Santa-Clara-California-310042. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
Click Here to read other Ripoff Reports on Micro Center
Search for additional reports
If you would like to see more Rip-off Reports on this company/individual, search here:
Search Tips#1 UPDATE Employee
Micro Center Replacement Plan now covers manufacturers warranty too.
AUTHOR: A.h. - (U.S.A.)
SUBMITTED: Tuesday, June 24, 2008
As of Spring '08, as a courtesy to customers who have purchased a replacement plan, Micro Center will now cover the manufacturers portion of the warranty in addition to extending it the additional 1 or 2 years.
If you don't have a plan, you still have to go through the manufacturer, and they don't cover damage or abuse of course.
If you don't have a plan, you still have to go through the manufacturer, and they don't cover damage or abuse of course.
Respond to this report!
What's this? #2 UPDATE Employee
How Service Net protection plans work.
AUTHOR: Sean - (U.S.A.)
SUBMITTED: Friday, May 30, 2008
The service plan you bought is called a "Replacement Plan". How it works is it will replace the unit if it stops working do to manufacturer defect, for example say your hard drive went bad after the 1 year manufacturer warranty, then the unit could be checked in to verify the problem and issue you a gift card for the amount you paid, minus the protection plan and taxes. The Replacement Plan would then be considered fullfilled and if you used the gift card to buy a new unit you would only have the manufacturer's warranty and would be offered the option to buy a service plan again.
With XBOX 360s the situtation is different, every except the three red rings would be covered by the replacement plan after the 1 year warranty as the only issue that has a three year warranty is the three red rings. Service Net in this case can not warrant the issue as it is covered by the manufacturer warranty. All other hardware issues would be warranted by Service Net if they were the result of manufacturer defect and a warranted item as stated in the Terms and Conditions.
With XBOX 360s the situtation is different, every except the three red rings would be covered by the replacement plan after the 1 year warranty as the only issue that has a three year warranty is the three red rings. Service Net in this case can not warrant the issue as it is covered by the manufacturer warranty. All other hardware issues would be warranted by Service Net if they were the result of manufacturer defect and a warranted item as stated in the Terms and Conditions.
Respond to this report!
What's this? 
