- Report: #570424
Report - Rebuttal - Arbitrate
Complaint Review: Micromedics
Micromedics999 Forest Edge Drive Vernon Hills, Illinois United States of America
Micromedics Stole My Laptop's Hard Drive Hopefully Not My Identity Too Vernon Hills, Illinois
*General Comment: Sounds fishy...
*Author of original report: MICROMEDICS GOES THE EXTRA MILE!
*Author of original report: Micromedics Working to Remedy My Problem
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I ordered an ACER 6530G laptop 1/25/09 from Newegg.com and received it 1/27/09. I purchased a 2-year extended warranty from ServiceNet through Newegg.com. On 1/31/10, 1 year and 4 days after I received it, the laptop stopped working.
It literally was fine one day, and the next day when it was turned on it emitted a sound that sounded like a siren, with the messages No TPM or TPM has problem; Fixed disk: 0; Failure Fixed Disk; Check Cable Connection!; PXE-MOF: Exiting Intel PXE ROM; Operating System not found.
I called Service Net, Micro Medics sent me a box to send in the laptop, it came back after a week with the same exact problem that I sent it in for. The MicroMedics invoice indicated that they replaced the heatsink assembly. I called MicroMedics, and they said that they could not fix the problem because the laptop arrived WITHOUT A HARD DRIVE.
I DID NOT IN ANY WAY SHAPE OR FORM REMOVE MY HARD DRIVE BEFORE SENDING THEM MY COMPUTER. There is no note of a missing hard drive on my invoice and they did not contact me to notify me that my laptop has no hard drive. It is my word against theirs and they refuse to budge. They insist that "customers remove their hard drives all the time before they send in their computers."
As far as I'm concerned, MICRO MEDICS STOLE MY LAPTOP'S HARD DRIVE, as there is no other way to account for it not being in the computer. ServiceNet has been completely useless in looking into much less resolving this matter, as has Newegg.com. I believe that the three of them - Newegg, ServiceNet, and Micromedics are in cahoots judging by the way that they have been stonewalling me. I will NEVER purchase another Acer product or do business with Newegg again.
This report was posted on Ripoff Report on 02/16/2010 08:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Micromedics/Vernon-Hills-Illinois-60061/Micromedics-Stole-My-Laptops-Hard-Drive-Hopefully-Not-My-Identity-Too-Vernon-Hills-Illi-570424. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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