- Report: #508761
Report - Rebuttal - Arbitrate
Complaint Review: Micron Filtration Technologies Inc.
Micron Filtration Technologies Inc.2111 SE Columbia Way SE Bldg & Suite 7 Vancouver, Washington United States of America
Micron Filtration Technologies Inc. Health-Mor, Filterqueen Misrepresentation Vancouver, Washington
*Author of original report: Re: 30 day later
*UPDATE EX-employee responds: 30 days later
*Author of original report: Letter to CEO
*UPDATE EX-employee responds: Hey Terry get it together
*Author of original report: Response to Micron Filtration Employee
*Author of original report: Addition to Update
*UPDATE Employee: Response
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The next day, September 30, 2008 I made a couple of phone calls to G.E. Money Bank between 12:00 P.M. and 12:30 P.M. until I was given a phone number for someone that handled accounts with appliances. At approximately I spoke with a lady named Margaret with G.E. and asked her about the payment booklets because I preferred to make my payments that way instead of dealing with a credit card. She informed me that they do not use payment booklets, they only use credit cards. So, I was misinformed about the payment booklets.
Also on September 30, 2008, at 12:53 P.M., I called Micron Filtration and spoke with Steven, the manager, and told him that I wanted the terms of my payment plan sent to me in writing before my three day cooling off period was over. I gave him the fax number of the business that my husband works for and told him to send the fax attention Joe (my husband). From what I understood, he was going to fax me the G.E. plan numbers and the interest rate. My husband did not receive the fax. Steven also told me that my minimum monthly payments would be $57.96 for fifty months. I would later do the math myself and find that this minimum payment quoted to me was before interest. It was discovered that the salesman, Nick, did not write the promotion code in the special instructions box on my bill of sale, so Steven instructed me to write code #312 in the box. Just recently I also noticed that Nick did not have me sign the warranty card which states that a signature is required. This ninety-nine year warranty is the reason that I purchased the Filterqueen. This issue has not yet been discussed with anyone at Micron Filtration.
When I received my credit card from G.E. Money Bank, I noticed that it was in the name of Cassie which I found strange considering I know for a fact that I put my name down as Cassandra on my application. Cassie is my nickname and I never use it for anything official. I noticed that on my bill of sale receipt under buyers information it says Cassy, which I did not write, the salesman did. This causes me to wonder if someone tampered with my application.
Later I received my statement from G.E. and it was also in the name of Cassie. This is also when I discovered that my interest rate is 21.98% APR and in the promotional purchase summary it states You will incur no Finance Charges on a Deferred Interest promotional purchase, provided the promotional purchase amount is paid in full by the indicated Promotional Expiration Date and you pay, by the Payment Due Date, each Minimum Payment Due on your Account prior to the Promotional Expiration Date. If you do not satisfy these requirements, Finance Charges accrued from the date of purchase will be added to your Account. This came as a surprise to me since the details of the promotion were obviously not fully explained to me and I had been quoted a completely different interest rate.
I then, approximately , asked to speak with Steven, the manager, and informed him that my husband had not received a fax from him and he told me that he would send it again. My husband, again, did not receive the fax.
November 03, 2008
November 03, 2008
November 04, 2008
November 05, 2008, at 2:10 P.M., I spoke with Steven at Micron Filtration and was told that he had recently been informed that there had been one other instance of a customer having trouble with the promotion details and that, in light of the issues with G.E. Money Bank, they would be looking into changing finance companies. Steven stated that, as far as he knew, Wells Fargo did not have the same stipulations with the promotion that G.E. did. I gave him permission to contact Wells Fargo to find out if I would be approved and I agreed to sign the application at a later date. Also, I informed Steven that I had contacted the Attorney General Consumer Hotline and that they would be sending me a complaint form. He requested that I call him back later in the day.
November 05, 2008, at 4:35 P.M., I contacted Steven again and he informed me that I did not qualify so he could not transfer my account to Wells Fargo and suggested that I find a different credit card with 0% APR and transfer my balance over to it from G.E. He also told me that he had been instructed by the owner to pass me onto the finance manager to see if she would be able to help me and that I should call her the next day. Steven told me that he would be sending me a years supply of free filters for my Filterqueen which I have yet to receive.
November 06, 2008
So, I gave up on contacting Micron Filtration to have these issues resolved and on
In summary; I was lied to about the interest rate, I was lied to about my payment options, deferred payment and interest was not properly explained to me, somewhere between Micron Filtration and G.E. Money Bank the name on my application was changed, and, to this day, my husband has not received a fax and I have not received my one year supply of free filters. The people that I spoke with at Micron Filtration were very nice and apologetic, but not helpful. Due to the lack of cooperation and the fact that, despite my efforts, there has been nothing done to resolve these issues, I request that my purchase be canceled and the Filterqueen products taken back by Micron Filtration. I refuse to do business with, and give my money to, a company that uses lies and deceit to sell their product.
Update: I received the one year supply of filters. They were sent along with a response to my complaint from the CEO of Micron Filtration.
This report was posted on Ripoff Report on 10/13/2009 04:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Micron-Filtration-Technologies-Inc/Vancouver-Washington-98661/Micron-Filtration-Technologies-Inc-Health-Mor-Filterqueen-Misrepresentation-Vancouver-W-508761. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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