• Report: #508761

Complaint Review: Micron Filtration Technologies Inc.

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  • Submitted: Tue, October 13, 2009
  • Updated: Fri, January 07, 2011

  • Reported By: Cassandra — Sandy Oregon USA
Micron Filtration Technologies Inc.
2111 SE Columbia Way SE Bldg & Suite 7 Vancouver, Washington United States of America

Micron Filtration Technologies Inc. Health-Mor, Filterqueen Misrepresentation Vancouver, Washington

*Author of original report: Re: 30 day later

*UPDATE EX-employee responds: 30 days later

*Author of original report: Letter to CEO

*UPDATE EX-employee responds: Hey Terry get it together

*Author of original report: Response to Micron Filtration Employee

*Author of original report: Addition to Update

*UPDATE Employee: Response

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On September 29, 2008 a salesman named Nick from Micron Filtration Technologies, Inc. came to my home to demonstrate the Filterqueen air filtration system.  I was very interested in the product and I was told that I qualified for a promotion of twelve months no payment and not interest so I would get to use my Filterqueen for twelve months before having to make any payments.  However, in order to get this promotion and to get the air purifier for free my husband had to run over our old vacuum cleaner, which he did.  Before purchasing the product, I asked Nick what my interest rate would be and he told me .86% per month which I found would average 10.32% APR.  I thought that sounded reasonable, so I decided to purchase the Filterqueen.  I was also informed by Nick that G.E. Money Bank (the institution through which I would be financed) offered a credit card or payment booklet.

The next day, September 30, 2008 I made a couple of phone calls to G.E. Money Bank between 12:00 P.M. and 12:30 P.M. until I  was given a phone number for someone that handled accounts with appliances.  At approximately
12:40 P.M. I spoke with a lady named Margaret with G.E. and asked her about the payment booklets because I preferred to make my payments that way instead of dealing with a credit card.  She informed me that they do not use payment booklets, they only use credit cards.  So, I was misinformed about the payment booklets.

Also on September 30, 2008, at 12:53 P.M.,  I called Micron Filtration and spoke with Steven, the manager, and told him that I wanted the terms of my payment plan sent to me in writing before my three day cooling off period was over.  I gave him the fax number of the business that my husband works for and told him to send the fax attention Joe (my husband).  From what I understood, he was going to fax me the G.E. plan numbers and the interest rate.  My husband did not receive the fax.  Steven also told me that my minimum monthly payments would be $57.96 for fifty months.  I would later do the math myself and find that this minimum payment quoted to me was before interest.  It was discovered that the salesman, Nick, did not write the promotion code in the special instructions box on my bill of sale, so Steven instructed me to write code #312 in the box.  Just recently I also noticed that Nick did not have me sign the warranty card which states that a signature is required.  This ninety-nine year warranty is the reason that I purchased the Filterqueen.  This issue has not yet been discussed with anyone at Micron Filtration.


When I received my credit card from G.E. Money Bank, I noticed that it was in the name of Cassie which I found strange considering I know for a fact that I put my name down as Cassandra on my application.  Cassie is my nickname and I never use it for anything official.  I noticed that on my bill of sale receipt under buyers information it says Cassy, which I did not write, the salesman did.  This causes me to wonder if someone tampered with my application.


Later I received my statement from G.E. and it was also in the name of Cassie.  This is also when I discovered that my interest rate is 21.98% APR and in the promotional purchase summary it states You will incur no Finance Charges on a Deferred Interest promotional purchase, provided the promotional purchase amount is paid in full by the indicated Promotional Expiration Date and you pay, by the Payment Due Date, each Minimum Payment Due on your Account prior to the Promotional Expiration Date.  If you do not satisfy these requirements, Finance Charges accrued from the date of purchase will be added to your Account.  This came as a surprise to me since the details of the promotion were obviously not fully explained to me and I had been quoted a completely different interest rate.


On
October 20, 2008 I contacted Micron Filtration and spoke with the finance/general manager, Leann, about these issues.  She explained that G.E. Money Bank, not Micron Filtration, determines the interest rate and suggested that I pay what I can on my bill during the twelve month promotion then, one to two months prior to my promotion end date, transfer my balance to a new credit card with 0% APR on balance transfers.  I was informed that if I didnt do this all of the interest that would have accrued during my promotion would be added to my balance. 

I then, approximately
12:45 P.M., asked to speak with Steven, the manager, and informed him that my husband had not received a fax from him and he told me that he would send it again.  My husband, again, did not receive the fax.

On
October 30, 2008, at 1:00 P.M., I contacted G.E. Money Bank and spoke with Stacy about the name on my credit card.  She informed me that G.E. does not change any information; the information is put on the credit card from the application sent to them by Micron Filtration.  She also suggested that I contact Micron Filtration regarding the promotion and my credit card being issued under a different name.  It was her opinion that I was not fully informed of the details of the promotion and that I was misinformed of the APR.  It was confirmed by Stacy that G.E. does determine the interest rate.  She instructed me to contact General Correspondence to show proof of my name so that it could be changed on the credit card.

November 03, 2008
, at 3:00 P.M., I contacted Steven at Micron Filtration and informed him of being quoted an interest rate of .86% per month by the salesman, Nick.  He was very unhappy about this and told me that he would speak with him about the information that he gives to customers.  I discussed with him the details of the promotion and he told me that it was the first time that he had heard of it.  Also, I informed him of what I was told by Stacy with G.E. about the information on my credit card and he told me that they dont change any information, they simply send in the application that I had filled out along with the promotion code.  I told Steven that I wanted something done about the situation with the interest rate and the promotion and that if it came down to it, I would return the Filterqueen products.  I let him know that if I had known the truth about either of these things, the interest rate or the promotion details, I never would have purchased their product.  Steven informed me that Micron Filtration could not take back the product because my account had already been sold to G.E. Money Bank.  He suggested contacting Wells Fargo to see if he could get me approved at 9.99% APR through them and said that I would need to call him back the next day when the finance manager would be in the office.

November 03, 2008
, at 3:50 P.M., I called the Attorney General Consumer Hotline in Portland, Oregon and spoke with a representative.  They told me that they would be sending me a complaint form and that I needed to inform the company that I would be filing a complaint.

November 04, 2008
, at 4:00 P.M., I contacted Micron Filtration and left a message for Steven to call me, which he did not.

November 05, 2008, at 2:10 P.M., I spoke with Steven at Micron Filtration and was told that he had recently been informed that there had been one other instance of a customer having trouble with the promotion details and that, in light of the issues with G.E. Money Bank, they would be looking into changing finance companies.  Steven stated that, as far as he knew, Wells Fargo did not have the same stipulations with the promotion that G.E. did.  I gave him permission to contact Wells Fargo to find out if I would be approved and I agreed to sign the application at a later date.  Also, I informed Steven that I had contacted the Attorney General Consumer Hotline and that they would be sending me a complaint form.  He requested that I call him back later in the day.


November 05, 2008, at 4:35 P.M., I contacted Steven again and he informed me that I did not qualify so he could not transfer my account to Wells Fargo and suggested that I find a different credit card with 0% APR and transfer my balance over to it from G.E.  He also told me that he had been instructed by the owner to pass me onto the finance manager to see if she would be able to help me and that I should call her the next day.  Steven told me that he would be sending me a years supply of free filters for my Filterqueen which I have yet to receive.


November 06, 2008
, at 11:45 A.M., I contacted Leann, the finance manager, and she informed me that Steven should not have been dealing with my situation at all because they (Micron Filtration) would not have been able to transfer my account to Wells Fargo due to the fact that it had already been sent to G.E. Money Bank.  She said that the only thing she could do for me was offer me her personal advice which, again, was to take one of the credit card offers that I get in the mail with a 0% APR and transfer my balance to it from G.E. one to two months before my promotion end date.

So, I gave up on contacting Micron Filtration to have these issues resolved and on
November 12, 2008, at 10:45 A.M., I called the Attorney General Fair Practices in Washington and spoke with Glen who stated that he would be sending me another complaint form.  My next step will be contacting the Better Business Bureau.

In summary; I was lied to about the interest rate, I was lied to about my payment options, deferred payment and interest was not properly explained to me, somewhere between Micron Filtration and G.E. Money Bank the name on my application was changed, and, to this day, my husband has not received a fax and I have not received my one year supply of free filters.  The people that I spoke with at Micron Filtration were very nice and apologetic, but not helpful.  Due to the lack of cooperation and the fact that, despite my efforts, there has been nothing done to resolve these issues, I request that my purchase be canceled and the Filterqueen products taken back by Micron Filtration.  I refuse to do business with, and give my money to, a company that uses lies and deceit to sell their product. 

Update:  I received the one year supply of filters.  They were sent along with a response to my complaint from the CEO of Micron Filtration.

         


This report was posted on Ripoff Report on 10/13/2009 04:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Micron-Filtration-Technologies-Inc/Vancouver-Washington-98661/Micron-Filtration-Technologies-Inc-Health-Mor-Filterqueen-Misrepresentation-Vancouver-W-508761. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
4Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Re: 30 day later

AUTHOR: Cassandra - (USA)

It has now been months since the 30 day deadline and not a word. It is quite apparent that HMI Industries does not care about this situation along with everyone else that I have spoken to. To add insult to injury, I'm sure that my 99 year warranty no longer exists due to the fact that I have never been contacted by Micron Filtration in regards to servicing the vacuum. I'm sure that it has everything to do with the "problem file" that Micron put my name into after I began making complaints. What a racket! Although, I'm sure they will figure out some way to make this seem like it is my fault, just like everything else. Thank you, Tim, for being one of very few people who have showed concern for my situation.

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#2 UPDATE EX-employee responds

30 days later

AUTHOR: Tim - (USA)

Now that 30 days are up, had anything happened.  Saying that the BBB hasn't given them any complaints isn't true.  If they wanted really good customer satisfaction to stand by, they would have been approved by JD Power and Associates but I don't think they will be knocking at thier door anytime soon.
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#3 Author of original report

Letter to CEO

AUTHOR: Cassandra - (USA)

On May 12, 2010, I sent a complaint letter to Kirk W. Foley, CEO of HMI Industries, Inc. explaining my situation with Micron Filtration.  I enclosed copies of all of my records, complaints to the Washington and Oregon State Attorney General, and a revised copy of complaint details.  In the letter I stated that I would wait 30 days from receipt before I would take further action.  As of today, July 2, 2010, I have not been contacted by anyone associated with HMI Industries.   
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#4 UPDATE EX-employee responds

Hey Terry get it together

AUTHOR: Tim - (USA)

You are not fooling anyone my friend.  There are too many disgruntled employees and customers of Filterqueen on this site.  I've already had the media contact me about previous Filterqueen businesses all over the country and I'm ready to step up to the plate to help this individual out.  Since I'm not too far away it makes things easier. This financing plan is deceptive and I'm sure Nick didn't get a dime out of it either for his troubles but you had no problem pocketing the $1500.00 you made on the deal.
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#5 Author of original report

Response to Micron Filtration Employee

AUTHOR: Cassandra - (USA)

I am happy to hear that you have removed Nick and Steven.  From what I have been told, Leann, the finance manager, has also been removed.  This is a good start to cleaning up your business.  Obviously, by removing these employees, you are acknowledging that there were problems with your management and sales representatives. 

Unfortunately, this does not help my situation.  It seems to me that every representative for Micron Filtration that I have come in contact with has a bad habit of ignoring facts.  The fact is not that I was unable to pay off the vacuum within the year that I was given.  Had I been given the accurate information, I would not have purchased the Filterqueen.  The fact is that I was lied to by your sales representative, not to mention he withheld information from me.  Had I received some sort of cooperation from your company, the situation may have been different.  In fact, all I have primarily been told is "there's nothing we can do".  So, I plan to do everything in my power to have this situation resolved.  I have already contacted the Oregon and Washington State Attorney General and I am composing a letter to James Malone, CEO of Health Mor.  Additionally, I will be filing complaints with the Better Business Bureau, the Direct Selling Association, and the Federal Trade Commission.  If I still haven't gotten any cooperation, I will be contacting the local media.

As far as servicing the vacuum, I was informed by Greg in your H.R. department that I may have been put into a 'problem file' which would explain why I have yet to receive a service call.  Also, he informed me that neither the majestic nor defender need serviced for two years from the initial purchase.         
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#6 Author of original report

Addition to Update

AUTHOR: Cassandra - (USA)

In December 2008, when I received the response from Terry Targett, CEO of Micron Filtration, and the one year supply of free filters, he had also enclosed a copy of the key terms of my payment plan.  He stated that I was shown, and had received, a copy of these terms when I purchased the Filterqueen.  My husband (who was present during the entire presentation) and I agreed that we had never seen, much less been given a copy of, this document.

This new information proves that not only was I lied to about the interest rate, but Nick, the salesman, withheld information from me.  Also, this poses a question.  When I contacted Steven, the manager at Micron Filtration, the day after my purchase and asked him to send me the terms of my payment plan in writing, why did he not inform me that I should have received these documents when I purchased the Filterqueen?  Possibly for the same reason that these 'key terms' were never faxed to me like I was told that they would be.
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#7 UPDATE Employee

Response

AUTHOR: Micron filtration Technologies Inc. - (USA)

Dear Cassandra,

Here at Micron Filtration Technologies we are sad to hear you are having troubles with the payment of your machine. All payment issues cannot be dealt with by Micron in anyway. This is all based on a variable interest rate that G.E. Finance sets. We have zero control over the interest rate they have chosen. You did have an entire year to pay off the system, which is exactly what was promised in the contract with G.E. Finance. This contract that you signed was at convenience to you to allow you to pay off the system in a full year at no interest. It is not Micron Filtration Technologies fault that you could not pay it off within that year.

Your interest rate is dependent on your credit score and the finance company. We have taken considerable actions, under our code of ethics, to remove Nick and Steven from our business environment.

Since this is approximately one year after you have purchased your product; it is time for your yearly FREE service check up to make sure your machine is working 100% as if it were brand new. This is our service guarantee to you for purchasing our product. This is unmatched in the service industry and is our commitment to you. Also I am happy to hear that you did recieve your year supply of filters for free, which you mentioned earlier in this forum.

We are an "A" member of the BBB (Better Business Bureau) since 1999. We have NO unresolved complaints and rectify our complaints quickly and efficiently within 48 hours. We are a member of the BBB due to our outstanding relationship with our customers.

Sincerely,

Micron Filtration Technologies Inc.



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