• Report: #602735

Complaint Review: Microsoft 360 Xbox Live

  • Submitted: Wed, May 12, 2010
  • Updated: Sun, June 20, 2010

  • Reported By: PISSED OFF AMERICAN — United States of America
Microsoft 360 Xbox Live
Internet United States of America

Microsoft 360 Xbox Live Microsoft unauthorized charges to bank account for xbox live Internet

*Consumer Comment: Not a rip off

*REBUTTAL Owner of company: Calm down.

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I used my debit card to renew my xbox live subscription instead of going and buying a 1 month subscription card at the store and they automatically set up recurring payments to bill me every month with out my consent plus you can not stop them unless I close my bank account........UNREAL SCAM is this legal??Beware of Xbox live and do not use or give them your credit info.. 

This report was posted on Ripoff Report on 05/12/2010 03:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Microsoft-360-Xbox-Live/internet/Microsoft-360-Xbox-Live-Microsoft-unauthorized-charges-to-bank-account-for-xbox-live-Inte-602735. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
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#1 Consumer Comment

Not a rip off

AUTHOR: Rob - (U.S.A.)

There is no rip off here.


When you sign up for Xbox live, the terms of use state quite clearly that you will be setup for a reoccurring renewal until such a time as you cancel.


As the poster above said, all you have to do is call 1-800-4my-xbox and ask to cancel.

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#2 REBUTTAL Owner of company

Calm down.

AUTHOR: Nikki - (USA)

When you sign up for the Xbox Live services, you are also signing a contract. When you read the fine print, it does state that if you choose to use your credit card to purchase their monthly online subscription, it WILL continue to automatically renew until you contact customer service at 1-800-4MYXBOX and let them know that you want them to stop. They usually won't give you any problem about it.

Remember, ALWAYS read the fine print.

 

-Nikki

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