- Report: #734550
Report - Rebuttal - Arbitrate
Complaint Review: Microsoft XBOX 360
Microsoft XBOX 360Internet United States of America
Microsoft XBOX 360 XBOX live Update ruined my live account Internet
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The first person I spoke with, who fields incoming calls and directs them to the appropriate person told me initially that she has received many calls with the error code that I was reporting. XBOX's solution to this problem appears to be to blame consumers instead of taking responsibility and fixing the problem with their updates. A little investigating on what "modifying" means on the internet revealed that any update I ever installed on my XBOX would have identified a modification and forfeited my account. Needless to say, I have updated countless times and never had any problems whatsoever (because my XBOX is not modified). A little more searching on the internet revealed more people complaining of the same problem.
If anyone is on the fence about buying an xbox, I highly suggest you consider the PS3. I had to buy multiple units of the original xbox (because they broke) and this is my second 360 (I purchased a warranty from the store I bought it from and so received another after getting a red ring of death). XBOX (microsoft) clearly does not care that they sell faulty units or screw over their customers. Perhaps if people stop buying their products they will be forced. I, for one, will not continue to pay anything for any products XBOX puts out.
This report was posted on Ripoff Report on 05/29/2011 11:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Microsoft-XBOX-360/internet/Microsoft-XBOX-360-XBOX-live-Update-ruined-my-live-account-Internet-734550. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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