- Report: #402428
Report - Rebuttal - Arbitrate
Complaint Review: Microsoft Xbox 360
Microsoft Xbox 360www.microsoft.com Internet U.S.A.
Microsoft Xbox 360 Customer service is bad. Screws their customers. Doesn't try to help. HORRIBLE POLICIES Internet
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I got online today and found this on Yahoo news http://videogames.yahoo.com/feature/microsoft-faces-new-xbox-360-reliability-accusations/1274293 It talks about microsoft knowing that xboxes did this before they even released it. I called Microsoft back, pissed now, telling them that I didn't want something for free, just them to replace the SAME game my x-box screwed up and to replace my dvds or give me something of equal value. They said they will not do this, they have done all they can by sending me the game I will never play. That policy doesn't allow them to replace guitar hero games, or any other game, other then about 10 they have on a list.
I am pissed. I have a 360 I invested a lot of money in, that screws up my games, and the one game I actually played on the regular is gone, while Bill Gates sits around and does nothing to try and help his customers.
Any suggestions on what I can do to remedy this? I was getting my son some games for Xmas, but now I am afraid to, in case the same problem occurs.
This report was posted on Ripoff Report on 12/17/2008 01:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Microsoft-Xbox-360/internet/Microsoft-Xbox-360-Customer-service-is-bad-Screws-their-customers-Doesnt-try-to-help-H-402428. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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