- Report: #835801
Report - Rebuttal - Arbitrate
Complaint Review: Microsoft Zune
Microsoft ZuneInternet United States of America
Microsoft Zune X-Box Unauthorized Billing, Stole Credit Card Info Internet
*Author of original report: Yes, I cancelled
*Consumer Comment: Let me get this straight
*Author of original report: UPDATE....CHARGED AGAIN!
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On February 16th 2012, a charge of $10.94 from "ZUNE".....a company I had NEVER heard of magically appeared on my statement. I suspected my son had done something, and was set to give him what for. I composed myself, and eventually figured out that ZUNE was a Microsoft company. I knew full well that the only time I had given my CC to Microsoft was for the X-Box. I called Microsoft, and after sitting on hold for 1/2 hour, I was told that EVEN THOUGH I had REMOVED the credit card from the X-box account.....it was their policy that it remained accessible by Microsoft until the 30-day X-box service ran out. Apparently, during that time period, they claim my son signed up for a FREE trial on this Microsoft ZUNE. HE denies ever doing so (I suspect they hid the trial in fine print on something else he accessed). Of course, as always, after the FREE trial ran out, they looked for a credit card to charge automatically, and found it through X-Box.
I asked the man if he would PLEASE get my credit card out of the MSN system.
Here is the continuing RIDICULOUS PART.
He said that, once again, he could not REMOVE THE CARD FROM THE SYSTEM UNTIL THE 30 DAY ZUNE SUBSCRIPTION RUNS OUT. In the meantime, it can again be accessed by any OTHER MSN companies.
I am going to my Credit Union today to cancel the card. Microsoft will not refund the money. I will avoid their products and services from this point forward. I've been moving towards Apple anyway. When the 1 year subscription runs out, both my sons will be getting another gaming consule if they ask for it at Christmas, but no more X-Box online.
This report was posted on Ripoff Report on 02/08/2012 07:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/Microsoft-Zune/internet/Microsoft-Zune-X-Box-Unauthorized-Billing-Stole-Credit-Card-Info-Internet-835801. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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