• Report: #302412

Complaint Review: Microsoft Zune

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  • Submitted: Tue, January 22, 2008
  • Updated: Tue, January 22, 2008

  • Reported By:philadelphia Pennsylvania
Microsoft Zune
zune.net Internet U.S.A.

Microsoft Zune will not give a refund Internet

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i purchased $50 worth of microsoft points and was never able to sign into their marketplace to purchase songs.after 3 weeks of waiting for them to try and fix it and being told they would get back to me i returned the zune.i have been on the phone numerous times with customer service reps and still no solution.my problem now is they will not refund my $50.they say their policy is that they don't refund microsoft points even though i no longer have the zune because of their problem.most of the reps have been helpful but last week i had 1 rep hang up on me and 1 manager put me on hold for 50 minutes because i told them i wanted my money refunded.the managertold me she would not transfer me until i calmed down,i tried explaining that i was very frustrated at the way i was being dealt with.i have been told by everyone that i have talked to that they do not have the authority to refund the money but everytime i ask to be transfered to the people who do have the authority they tell me they have no phone number for that.i am just wondering if anyone else is having this problem.i feel as though they r stealing the money from me.the only thing that works on their site is to charge the money to your account.i would highly recommend that u would not purchase a zune.1 because of the trouble i have gone thru and 2 just for the way they have handled me as a customer.thx for hearing me out

3t0
philadelphia, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 01/22/2008 04:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Microsoft-Zune/internet/Microsoft-Zune-will-not-give-a-refund-Internet-302412. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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