• Report: #684446

Complaint Review: Microsoft

  • Submitted: Wed, January 19, 2011
  • Updated: Sun, February 20, 2011

  • Reported By: John — Fort Myers Florida USA
Microsoft
Redmond, Washington United States of America

Microsoft Windows 7 and Internet Explorer 7 worst crap on the market Redmond, Washington

*Consumer Comment: Sounds like HP problem

*Consumer Suggestion: Are You Confused? Have You Run Fixes?

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I bought an HP Desktop "slim Line" from HP in May 2010.

It has crashed at least six times. Thankfully, I made the recovery disks and was able to get things back with an online backup service. I must have called HP support 20 times. Useless!

I suggested at one point it was the horrible Windows 7 and IE 7. Their answer "sorry we cannot help you with that it is not ours we don't support it". Even though they installed it when I ordered the computer, it was my only choice. The agent helping me configure the PC told me we have to do what Microsoft says. Called Microsoft two months after owning the machine and got "for a fee of $69.95" we can maybe help you. Finally got someone from HP corporate to call with this offer "oh just send it back we'll wipe everything out and start over". Now there is a solution. Microsoft products are a rip off they have one goal make money and be damned the average person.

Well Microsoft, the competition is heating up, and I for one am leaving your crappy products in the dust.


This report was posted on Ripoff Report on 01/19/2011 02:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Microsoft/Redmond-Washington-/Microsoft-Windows-7-and-Internet-Explorer-7-worst-crap-on-the-market-Redmond-Washington-684446. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Sounds like HP problem

AUTHOR: Marc_T - (United States of America)

   I'm not a fan of Microsoft and have used their previous versions of windows (From Windows 3.11 to Windows Vista) and feel Windows isn't the best of operating systems but there are a wide range of hardware and software problems that can cause an operating system to crash. When you say your HP system crashes, do you receive any error messages or does it simply refuse to boot? Are you able to boot into "safe mode"? Are there any error messages stored in the Event Logs?

   There are a variety of problems that could cause your system to crash that are unrelated to the operating system and Microsoft cannot assist you for hardware or non-microsoft software that may be causing your system to crash. Do you have the latest drivers for your system? It's possible that the drivers that came with your computer are outdated or not compatible with Windows 7. Sometimes a computer vendor installs a newer version of windows on their products and find out later that their firmware (drivers) don't work with the newest version of Windows and issue updated drivers.

   In addition, a hardware component could be causing the problem. During shipment the connections to memory modules, the hard drive, CPU, and other connections could come loose. It's possible that hardware such as Memory modules, the Hard drive, CPU, graphics card, etc that shipped with your system are defective. Pre-installed software may not be compatible with Windows 7 and need an update that is usually provided by the software vendor or the PC manufacturer. This sounds like an issue with HP not assisting you to determine what is causing the crashes. Not all crashes can be traced to the operating system and if something that isn't a microsoft product is causing the crashes, it isn't a Microsoft Windows issue.
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#2 Consumer Suggestion

Are You Confused? Have You Run Fixes?

AUTHOR: babyboomer1001 - (USA)

First off, it sounds like you have confused hardware and software. Phoning Microsoft and complaining to them about your HP computer - if course they don't support HP. Call HP to complain about an HP product. MS supports only MS. Second, you say Windows 7 is a piece of crap. I totally disagree. I absolutely love it. It is by far, the best operating system so far. Third, I agree IE sucks. It is just too vulnerable. My advice: Try another browser. Fourth, and down to the nitty gritty: Have you got a decent anti-virus? If your computer continues to crash - has it got enough memory? Are you regularly cleaning out the crap that accumulates? Have you been running defragment, how about anti-virus scans once or twice a week? Do you run live update once a week? Is a firewall in place? Do you run file cleanup regularly and have you tried running a diagnostic to see what the problem is? Perhaps you downloaded too much crap, slowing the computer too much. Perhaps you got a virus, along with a download. Without knowing more, I can't help specifically but I would suggest you run all these, defragment once a month unless your current anti-virus does it daily which mine does and, lastly, use CCleaner which is wonderful. Another thing, do not compound anti-virus upon anti-virus. They compete. I had a slow and freezing problem years ago and it was because I figured compounding them would more effective and catch everything. Computers lie in a live and learn, trials and tribulations world and education is mandatory. Otherwise, they can drive you crazy. By the way, I will never change from a Compaq computer. They're the best ones out there in my opinion, same ownership as HP I believe. Do your homework and good luck.

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