- Report: #270988
Report - Rebuttal - Arbitrate
Complaint Review: Microsoft
MicrosoftOne Microsoft Way Redmond, Washington U.S.A.
Microsoft Terrible Customer Support Ripoff Redmond Washington
*Consumer Comment: Evidently....
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I had to do a clean install and reinstall it (because windows XP is so terrible it slows down my computer every single year), but when I went to microsoft.com to download it, it was no longer there. After speaking to a representative I was told there was in fact no way for me to download it even though I just paid $150 for a downloadable product last year.
They insisted the only option was to buy a new CD from them (even though they could easily provide a download). Given that a cd costs them next to nothing to make I thought maybe they would just charge $10 or so for shipping. Not only do they charge for shipping, they also charge $23 just for a program I already paid $150.
Microsoft could let me download it like with office 2007 now but this wouldn't allow them to screw over the consumer so that's obviously not what they're doing.
As some good news, I found a program from openoffice.org that is just like microsoft word (opens word files and saves files as word documents), only its completely free. I will never buy microsoft again.
This report was posted on Ripoff Report on 08/29/2007 05:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Microsoft/Redmond-Washington-98052/Microsoft-Terrible-Customer-Support-Ripoff-Redmond-Washington-270988. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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