• Report: #315437

Complaint Review: Microsoft

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  • Submitted: Thu, March 06, 2008
  • Updated: Thu, March 06, 2008

  • Reported By:randolph New Jersey
Microsoft
microsoft.com Redmond, Washington U.S.A.

Microsoft xbox 360 Redmond Washington

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It has been over 2 months since my xbox 360 hard drive was sent to McAllen Texas for replacement ( the red ring of death was detected on Christmas day 2007) and I have been given the run around by the people on the 800 customer service phone number. They refuse to accept the insurance receipt number( I was told to mail out the defective hard drive at my expense for prompt srevice!) as the tracking number and they refuse to acknowledge the information provided by the U.S. postal service that the package was received on Jan. 2, 2008. I've even provided the time and name of the person who signed for the package.

The warranty on the system expires this Dec. and its now March and my 8 year old still can not utilize the complete system. This is an exploitation of the consumer and something needs to be done

Boxer rebellion
randolph, New Jersey
U.S.A.

This report was posted on Ripoff Report on 03/06/2008 05:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Microsoft/Redmond-Washington/Microsoft-xbox-360-Redmond-Washington-315437. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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