- Report: #1025750
Report - Rebuttal - Arbitrate
Complaint Review: Microsoft
Microsoft Office 365 Not Working on their New, Expensive Surface Pro - Getting Support is "Impossible" , Internet
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After spending two hours on the phone with their technical support yesterday and four hours today, trying to work with the Microsoft technical support team, I still cannot run Microsoft Office 365 on my new Surface Pro.
Two hours were partially lost when I had a scheduled call with tier 2 support, and they never called.
1 hour and 53 minutes were lost waiting on hold today, when I called tier 1 asking to get to tier 2.
On a personal side note, I think I'd prefer water boarding to the hold music they employ.
I cannot get support for this software purchase for this machine. The machine has a few other flaws, which I haven't even broached with them, because I was trying to get the Office 365 problem solved first.
I had no idea that Microsoft could be so inept at supporting their products.
I called back general customer service, but no one can help me escalate this. They just wanted to transfer me and put me on hold again.
Wow. Wish I could return this now.
This report was posted on Ripoff Report on 03/08/2013 03:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Microsoft/internet/Microsoft-Office-365-Not-Working-on-their-New-Expensive-Surface-Pro-Getting-Support-is-1025750. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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