I purchased a Microtek scanner that had a rebate. I sent in all the necessary and required information for the rebate. Some time later, I got a post card that said they were missing rebate information. I wrote to them and told them that it was all sent in and that they must have lost it. They subtlely called me a liar. They said they didn't know anything about the post card and that I couldn't have sent in the rebate information. I faxed the post card (both sides by their request) to them. They didn't get back to me. I finally wrote 2 more times and requested information. The last time I got an email from them stating that they didn't get the rebate information. THEY DID!
Below is a copy of the last email:
Dear Ms. ******,
Unfortunately since you did not keep copies of the items that were sent in, we can not verify that you provided all information required to qualify for the rebate. As previously stated, the information goes to a rebate fulfillment house, not to Microtek employees and not overseas. If you had copies of your information, we would be able to resubmit the information for review.
At 03:22 PM 11/23/2006, you wrote:
I have had no answer to this problem and will be contacting a lawyer and the Attorney General on Monday.
----- Original Message -----
From: Karen ******
Sent: Thursday, September 14, 2006 8:14 PM
Subject: EXTREMELY ANGRY CUSTOMER (ALMOST EX) in Illinois
I purchased a Microtek ScanMaker i320 a few months ago and sent in all the necessary information with a $20 rebate form that I got at Fry's Electronics. I've since received a denial of that rebate saying I didn't send in the necessary items. I DID SEND THEM IN AND AM VERY, VERY ANGRY AND WILL ESCALATE AS A RIP-OFF UNLESS THIS IS TAKEN CARE OF. What was the problem, didn't your employees overseas understand what they were getting and possibly threw it away?
I WANT TO HEAR FROM THE CIO.
Karen ******, handicapped senior
Hanover Park, IL
Please include previous correspondence in all replies.
If you need further assistance or additional information, Customer Service is available by calling (310) 687-5940 from 7:00 am to 4:00 pm (PST), Monday to Friday, except Wednesdays when our telephone hours are from 7:00 am to 3:00 pm (PST). You may also visit our website at www.microtekusa.com.
Thank you for your interest in Microtek products.
Customer Service Representative
Microtek Lab, Inc.
16941 Keegan Avenue
Carson, CA 90746
Customer Service: 310-687-5940
Customer Service Fax: 310-687-5984
Basic Installation Group PC: 310-687-5911
Basic Installation Group Mac: 310-687-5912
Advance Consulting Group PC: 310-687-5921
Advance Consulting Group Mac: 310-687-5922
High-End Support PC & Mac: 310-687-5930
Automated E-Mail Support: firstname.lastname@example.org
Web Support: www.support.microtek.com
((( ROR REDACTED LAST NAME AND E-MAIL ADDRESS FOR SECURITY PURPOSES )))
Hanover Park, Illinois
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