• Report: #286913

Complaint Review: Microtel Inn& Suites Tulsa Expo

  • Submitted: Mon, November 26, 2007
  • Updated: Mon, June 23, 2008

  • Reported By:New Braunfels Texas
Microtel Inn& Suites Tulsa Expo
4531 E. 21st St. Tulsa, Oklahoma U.S.A.
  • Phone: 918-8583775
  • Web:
  • Category: Motels

Microtel Inn& Suites Tulsa Expo Hotel employee stole wallet while cleaning Tulsa Oklahoma

*Consumer Suggestion: Sue her as well as the motel.

*Consumer Comment: hmm

*Author of original report: Wish I could but noone wants to take any responsibility

*Consumer Suggestion: hotel stays

*Author of original report: Employee Failed the polygraph test

*Consumer Suggestion: never leave a wallet lying around

*Consumer Suggestion: Protect yourself first!

*Consumer Comment: re: comment

*Author of original report: The manager threatened to kick me out if I made a seen!!

*Author of original report: In response to a comment

*Consumer Comment: Stolen Wallet

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We stayed at the Microtel hotel in Tulsa and paid almost 100.00 a night. We would leave my husbands wallet in the hotel because we did not want to carry that much cash on us. Well we left early Saturday morning and when we arrived at the hotel in the evening we discovered that the wallet was gone and the room was cleaned. We contacted the front desk and notified them that our wallet was gone and called the police. They checked the times that the lady cleaned our room and it is funny how she clocked out exactly 6 minutes after cleaning our room. The hotel fired her and admitted that it was their employee that stole the wallet. The manager Jamie claimed there is nothing else that they could do even after the fact we lost our Identity all of our travel money 560.00 and nothing can be done. Not only that she lied and told us the place is corporately owned and the only person above her is corporate. I called the number to find out that this place is indepently owned and operated and they are not allowed to give me any information about the owner. Well I know if I owned a business I would like to know the type of people I have employed.
This was our first year at Grands and because of this hotel we had no money to get back and a 5 year old that was promised things that we could not buy.
I hope you never feature this hotel and warn other BMXERS that they need to lock up their valuables in that hotel so that they do not get cleaned out like we did.
Last note is that we just found out that the General Manager Jamie L. Moore that claimed they are corporatly owned is the owner of this hotel by one of the employees that answered the phone this morning.
If you have any advise please let me know.

Emily XXX
New Braunfels, Texas
U.S.A.

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This report was posted on Ripoff Report on 11/26/2007 05:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Microtel-Inn-Suites-Tulsa-Expo/Tulsa-Oklahoma-74114/Microtel-Inn-Suites-Tulsa-Expo-Hotel-employee-stole-wallet-while-cleaning-Tulsa-Oklahoma-286913. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 11Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Sue her as well as the motel.

AUTHOR: Karl - (U.S.A.)

You said that the employee admitted that she stole the money and she flunked the polygraph test. Your next step is to have your lawyer sue the motel (who employed the cleaner) as well as the cleaning woman. You should also press charges against her. Forget about the free room. By the time your lawyer gets through with the motel and owner the free room would be a pittance.
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#2 Consumer Comment

hmm

AUTHOR: Paul - (U.S.A.)

in my case, I never ever stay at non-corporate hotels.

However I would stay at a B&B own by a individual ..thats a whole different deal.

But then I would never leave personal stuff in the hotel room ever.
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#3 Author of original report

Wish I could but noone wants to take any responsibility

AUTHOR: Emily Cox - (U.S.A.)

I have tried to reach someone. I even filed a dispute with the BBB and they did not respond. They are not corp owned it is owned by an individual that is not willing to take any responsibility for this incident. Micro Tel Hotels are all individually owned. I just hope that other hotels like this have better owners.
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#4 Consumer Suggestion

hotel stays

AUTHOR: Paul - (U.S.A.)

I would say you still have a lawsuit capable of at least getting free comp or better.

Last time similar happend to my dad, he lost $200 (& billfold).

Its extremely easy to get comp from hotels, the biggest way is to:
1. Go to GM first, and if that fails go regional, if that failes go to CEO of chain.

In my dads case, he went straight to the CEO of Hilton hotels and copied the CEO of American Airlines and explained what Happened.

Just to say, often going to the top works.

I myself have actually made money by my own stupid mistakes & loss's.
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#5 Author of original report

Employee Failed the polygraph test

AUTHOR: Emily cox - (U.S.A.)

Tulsa Police Department went ahead and polygraphed this employee and she failed and admitted to stealing money. The hotel never responded to the BBB and really was not cooperative with the detective. This is sad considering we have proof the employee stole it and the hotel will not even comp our hotel stay from hell.
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#6 Consumer Suggestion

never leave a wallet lying around

AUTHOR: Paul - (U.S.A.)

I cant beleive anybody would leave a wallet or $$ lying around.

You should have already understood how dumb that was.

even so, hopefully you were able to cancel/resisus cards and maybe get some of your loss back.

But in reality, you screwed yourself, in the case of a hotel you are always better off taking your valuables with u or having them put in the hotel safe.
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#7 Consumer Suggestion

Protect yourself first!

AUTHOR: Robert - (U.S.A.)

You would be wise to protect yourself from identity theft.

You should immediately TELEPHONE all three credit reporting agencies (Equifax, Trans-union, and Esperian) to place a temporary fraud alert on your credit records. Do NOT use ANY WEBSITE to do this. When you call, give them the report number from the police you reported the theft with. They will tell you where to MAIL a copy of the police report - if they dont, then ASK for the mailing address.

After you obtain a copy of the police report, you should mail a letter to all three CRAs that includes a copy of the police report and request a one year fraud alert placed on your records.

This will alert any creditors to CONTACT you directly before establishing any new credit in your name.

This will also allow you to obtain 2 free credit reports from EACH CRA during the next 6 months so you can monitor your credit reports for attempted identity theft. These free reports are in ADDITION to any annual free credit report you may have previously obtained.

The entitlement to these additional free credit reports is mandated by the Fair Credit Reporting Act when there is reason to suspect possible identity theft and the consumer places a fraud alert on their credit records. Submitting a copy of the police report is required by this law to envoke this entitlement, so don't forget to follow up with the police and obtain a written copy of the police report.

You can read the Fair Credit Reporting Act at ftc.gov/os/statutes/fcradoc.pdf

Hope this helps. Good luck.
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#8 Consumer Comment

re: comment

AUTHOR: Keel - (U.S.A.)

I don't know why the mgr/owner would lie about owning the hotel, that doesn't make since. I agree that once they found out that it was an employee who took the money that they should have comp'd the room at that time.

Have you called Microtel guest assistance to file a complaint about this incident? They are not going to be able to do anything about getting your money back, however by doing that you might be able to get your room refunded and at least get some answers from the manager.
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#9 Author of original report

The manager threatened to kick me out if I made a seen!!

AUTHOR: Emily cox - (U.S.A.)

We did call the police and are still dealing with all of this. Make a long story short, she could have offered to comp the room instead of taking absolutly no responsibility for her employees action. After all any buisiness is responsible for employees action because it represents who they are. She threatened to kick me out if I made a sceene and I asked her if she would kick me out for telling everyone the truth and she thought about it and said no. Of course not! But no resolution and the fact that you would lie and not admit that you own this place according to another employee that answered the phone this morning!
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#10 Author of original report

In response to a comment

AUTHOR: Emily Cox - (U.S.A.)

We did file a police report at the hotel however the Hotel Manager took no responsibility for that employees actions. The right thing to do would have been to comp the room, instead she told me that if I made a seen she would kick me out.
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#11 Consumer Comment

Stolen Wallet

AUTHOR: Keel - (U.S.A.)

I am not sure why the owner would lie to you about being corporately owned etc. In this case the hotel gave you the information that the housekeeper stole the money, they in turn fired the housekeeper. They probably should have comp'd your room, but other than that I'm not sure what else you expect them to do.

If you haven't already, you need to let the police know that the hotel fired the lady for stealing and that the hotel may have some evidence against her. At this point you need to let the police handle the situation and be sure to press charges once they do arrest her.
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