- Report: #392738
Report - Rebuttal - Arbitrate
Complaint Review: Microtel Inn
Microtel Inn2185 Hanford Rd Burlington, North Carolina U.S.A.
Microtel Inn Beware! Their Cancellation Policy Is Unfair! Burlington North Carolina
*Author of original report: Consider This
*Consumer Comment: Not a RipOff...
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The 800 number rep also told me that the local hotel could make an exception. They called the hotel, but they would not waive the cancellation fee of one night's charge. I called the hotel as well and was told that the 800 number rep told them that they could charge me!
I then called Microtel's customer service number. They contacted the hotel, and, again, the hotel refused to budge.
I checked my confirmation email. These Microtel folks are very slick! They don't mention their 24-hour cancellation policy. Instead, they say, "If you need to cancel, you must do so by 4:00 PM local hotel time on November 18, 2008 or your credit card will be charged for one night's stay."
In summary, I've been ripped off! I'm crossing them off of my list, and I hope that you will do the same!
Glen Allen, Virginia
This report was posted on Ripoff Report on 11/19/2008 08:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Microtel-Inn/Burlington-North-Carolina-27215/Microtel-Inn-Beware-Their-Cancellation-Policy-Is-Unfair-Burlington-North-Carolina-392738. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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