- Report: #1167817
Report - Rebuttal - Arbitrate
Complaint Review: Midas, 14965 Snow Road, Brookpark, OH 44142
Midas, 14965 Snow Road, Brookpark, OH 4414214965 Snow Road Brookpark, Ohio USA
Midas, 14965 Snow Road, Brookpark, OH 44142 Midas Auto Service Experts, Ian Katz Franchised Lo FAILED to issue refund for 4-month old broken part which had to be replaced at a different Midas, 60 miles away! Brookpark Ohio
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Midas, 14965 Snow Road, Brookpark, OH 44142, refuses to honor 12-month warranty on defective part and/or defective installation, and reimburse me for having to have it replaced after it broke in 4 months. In 4/2014, Midas, 14965 Snow Road, Brookpark, OH, installed a control arm on my vehicle for $180. On 8/3/2014, the control arm broke, stranding me 60 miles away from home and in Niles, OH. I took the car to a Midas location in Niles, OH, 5999 Youngstown Warren Road, and they would not honor the 12-month warranty on the part, even though I had all the paperwork from the Midas in Brookpark, OH, which they copied. I called the Midas at the 14965 Brookpark location and explained the situation to him. He told me there was nothing he could do if I could not get the car to him. I asked him if he would pay for a tow and he refused. He told me to take the car to a "different" Midas, which was 1/2 hour away. I asked him if they would pay for a tow and he told me to call them to find out, which I did and they, too, refused. I ended up again paying $96.06 to replace the defective part installed by Midas, 14965 Snow Road, Brookpark, OH. Again, I called and asked Terry if he would honor the 12-month warranty and replace the $96.06 and he refused. Then he told me he would provide a free wheel alignment. Once the car arrived, he refused to do a wheel alignment because he said that the rod was bent and there was a power steering leak and he would not put his men in such a vehicle. The same issues were noted by Midas on 4/2014 in an estimate they gave me to fix the problems. However, they still installed a control arm with a bent rod and a power steering leak and they took my money, too, gave me a 12-month warranty and are now refusing to honor it. There were/are absolutely NO contingencies on their paperwork concerning the 12-month warranty.
This report was posted on Ripoff Report on 08/06/2014 10:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Midas-14965-Snow-Road-Brookpark-OH-44142/Brookpark-Ohio-44142/Midas-14965-Snow-Road-Brookpark-OH-44142-Midas-Auto-Service-Experts-Ian-Katz-Franchi-1167817. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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