In June of 2004, I took my car into Midas to get the brakes worked on. The original job went well until about a week later, when driving home, I heard a noise from the back of the car which continued and got worse when I pressed the brake pedal. I took the car back and had them look at it, they had it back later that day, and the brakes were good except for the fact that they didn't bleed them (remove air from the lines, resulting in ineffective brakes and a low pedal). I could not put the car back in the shop, or mention anything to them because I had to get to work, by this point I was already late. So I went an entire day with bad brakes, hoping that no one stopped short in front of me. When I returned the next day, I was irate. I know enough about cars to know exactly what had happened (I couldn't do the brakes myself, I didn't have time or anyplace to do it).
I went into the store said very loudly in front of other customers, "YOU DIDN'T BLEED THE BRAKES!!" The manager looked at me as if I was crazy and said "What do you mean they didn't bleed the brakes? I repeated myself, by this time really upset. He basically said, "Ok, before you start making a scene or anything, let's take a look at it." 2 HOURS later, what do they do? They BLEED THE BRAKES! The whole thing irritated me, you know the whole "I'm the mechanic, you're the customer, I know what I'm doing and you don't" mentality. After the job was done, he drops my car off out front, leaves the keys, and says "It's all set now." Bewildered, I get in my car and drive off. No explanation, no SORRY no offer to make things better, nothing. I will NEVER return to Midas again!!