- Report: #832496
Report - Rebuttal - Arbitrate
Complaint Review: Midas Muffler
Midas Muffler3696 Holland Road Virginia Beach, Virginia United States of America
Midas Muffler Midas Car repair Promised "Special Sale". Blamed on new employee's inexperience. Virginia Beach, Virginia
*General Comment: Sounds like a good deal
We took our Mercedes in for the brake job this morning. When we walked in, I told the manager what I was there for and she asked me who gave me "that" price. I gave her the representative's name. The person was actually standing right next to her and verified that she had given me that information yesterday. My husband told them that we bought two cars so that we could run errands while the car was being done, and to not call us with statements that "this is broken and that is broken" because we just had it inspected the day before and the only thing needed was front brake pads. She assured me that they wouldn't. We weren't 2 miles away when we got the first of 6 calls. The brake special was not for ceramic pads, even though the representative said it was. Call 2- Dont have ceramic brake pads for a Mercedes. Call 3- Can't honor the $139.99 amount, Sorry. Call 4- the brake pads have to be installed with a special sensor that will make the bill go up to $344.00. Call-5-Sorry, the same representative looked at the wrong part and the sensors are only $3.18 each Call-6 the sensors and brake pads have to be delivered to their location.
After 4 hours, two sets of brake pads because they got the wrong size the first time, and $188.00, we left vowing to never go there again!
Virginia Beach, VA
This report was posted on Ripoff Report on 02/01/2012 05:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Midas-Muffler/Virginia-Beach-Virginia-/Midas-Muffler-Midas-Car-repair-Promised-Special-Sale-Blamed-on-new-employees-inexperie-832496. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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