• Report: #670710

Complaint Review: Midas

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  • Submitted: Sun, December 12, 2010
  • Updated: Sun, December 12, 2010

  • Reported By: Jeanine Diggs — Lithia Springs Georgia United States of America
Midas
5861 Fairburn Road Douglasville, Georgia United States of America

Midas SIMPLE OIL CHANGE BECOMES A BLOWN ENGINE Douglasville, Georgia

*Consumer Suggestion: You should have filed a police report and an insurance claim!

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In July, my son took his 92 Altima to Midas for a simple oil change. Apparently they neglected to replace the drained oil because within minutes of getting on the highway, his engine ceased! Midas sent a worker out to check the car and it was admitted that there was no oil in the car.

The owner at first offered to buy the car but obviously found that it would be cheaper to purchase a certified salvaged engine and have the engine installed at Midas. I agreed but I should have know we were headed for more trouble because Midas does not routinely replace engines. The work that they do is mostly maintenance and more simplistic engine repair.

Because my son was working and had to prepare to return to college in Alabama (and needed his car to be in working condition), we agreed. BUT two days after the engine was installed, that engine ceased!!!!! The owner then stated he would replace that engine. However, the owner refuses to provide us with any documentation whatsoever supporting that any of the engines were certified or how much mileage was on them.

After we got the car back following the "second" engine, we found that the air conditioner no longer worked. While replacing these engines, the condenser was damaged. The own eventually replaced the condenser but called us the same day and told us that the new condenser had a hole in it and was not working properly. In the meantime, we could not leave the car there because my son had to return to college as he was only home for the weekend.

Since then, the car engine continues to not work properly. The air still does not work.
We are not able to sell the car because we do not have any paperwork to support that the engine has ever been replaced and.... we had an independent ASE certified mechanic inspect the car thoroughly and found that the oil is leaking so badly on the under carriage of the car, that it is a FIRE HAZARD!!!!! Let alone many bolts, tubes and wires are missing!

All of this information has been given in writing to the owner of Midas and he refuses to rectify the situation! WHAT A NIGHTMARE OVER A SIMPLE OIL CHANGE!!!!

This report was posted on Ripoff Report on 12/12/2010 08:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Midas/Douglasville-Georgia-30135/Midas-SIMPLE-OIL-CHANGE-BECOMES-A-BLOWN-ENGINE-Douglasville-Georgia-670710. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

You should have filed a police report and an insurance claim!

AUTHOR: Steve - (U.S.A.)

You should have immediately filed a police report and an insurance claim.

Why would you let a shop change an engine if they are not equipped or qualified to do so? That is just plain stupid.

Also, I hope you documented everything all along the way here. You will need documentation if you have to go to court.

It appears that you were more concerned with your son getting back to school than taking care of an important legal/financial matter PROPERLY. You screwed yourself and your son here.

And, for future reference, STAY OFF THE PHONE, and also avoid verbal agreements. ALWAYS do EVERYTHING in writing, even if only by email so you have a record of everything that is said or "promised".

I can guarantee you that the Midas manager simply bought an engine from a salvage yard. No such thing as a "certified" used engine in most cases. That is misleading terminology used by scammers,thieves, and liars.

If you would have made a police report, and then filed an insurance claim with Midas, your son would have gotten a rental car so the car could have been left there for the work to be done right.

It's not real hard to just be smart, and protect yourself. Just use common sense.

FYI...Some leaking oil on the undercarriage really is not a "fire hazard" in most cases. Very rarely, if ever will oil on the undercarriage ignite. I have had lots of leakers over the years, and none have caught fire.

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