- Report: #938559
Report - Rebuttal - Arbitrate
Complaint Review: Midas
Midas1720 w colorado colorado springs, Colorado United States of America
Midas Rob, Becky, Brandon, owner of Midas MIDAS NEGLIGENCE, FRAUD AND THEFT colorado springs, Colorado
For the next 2 weeks, kept taking truck back for leaks; they had one excuse after another. Told me it was just residual from a messy, radiator flush. Normal, they said. Last Friday they stated there was a tiny hair line fracture somewhere top, front of truck which caused continuous yellow leak underneath and that I should just let it leak and come into the shop every week and they would top off the fluids. "All Chevy's have leaks like this", the mechanic said. "I have a Chevy truck and mine has leaks", he said. Of course, I asked why we just did not fix this right away.
Won't it get bigger and won't it cause damage, I asked. Yes, it could ruin the engine, but we will still only charge you the low price of (after negotiating with them) of 375 dollars, they said. I insisted on getting the hole fixed. They tried to get me to leave instead of fixing that day. I asked the mechanic if he wanted to do the job and if he had the capability of fixing this. He said he did. Next, the manager insisted that they drive me somewhere off the property as this was a 4 hour job, at least, but that I would have to find my own way back, as 5pm was his busiest time and they closed soon after that.
I left with the woman cust. service rep; I expressed my doubt and concern about my truck, giving them another opportunity to bow out. She assured me all was well with my truck and that these Midas guys are the most honest, outstanding of all 3 Midas shops she had worked at. I called 2 times from the location where they drove me, asking if they were able to fix the hole and to treat my car as if it were their mother's The manager reassured me that the mechanic was so good, he could do this in his sleep.
I next had to argue with the manager for a ride back to the shop. He was a jerk. The woman from the shop called and said she would pick me up at 4:30. I waited in the hot sun from 4:15 until 5.00pm with noone showing up. I had to call again and she finally came. When we got back to the shop, the hood on my truck was open and the original mechanic and another one pulled up a truck to block my view from seeing what they were doing. I walked past the truck and looked over.
The mechanics were frantically and feverishly spraying something under the hood, and then quickly wiping the bumper with a rag. He pulled it to front parking lot as I refused to pay without an explanation of what they had done to that hole and my truck. (By now I had known for sure that they had done no work that day and that they had done the damage during the original visit and were putting me off, trying to get me to go away, well aware of serious damage to my vehicle. ) The mechanics and woman and manager were huddled together talking about something serious.
When they looked up at me, it was a look of horror, like that look when a doctor has bad news about your loved one after surgery. I was sick to my stomach. The mechanic opened the hood and tried to show me where they had supposedly fixed the supposed hole front, top of truck."And you can see that we sprayed right here to fix the hole",he insisted. I saw nothing, but was still hoping I still had a truck. I asked the mechanic if he truly did work on my truck and if so, did he really work on it for 4 hours.
He said he only worked on it for 2 and 1/2, but that they go by the job/the book and that I was being charged for 4 hours (they did not work on my car and that is why they wanted me off the property, to pretend they were fixing it) I knew that I had to pay them in order to retrieve my truck, so I payed. (they also knew that I have been unemployed for over 3 years and I do not have much money)I made sure that they assured me there would be no more leaks now. The woman said, "Nope! no more leaks!" I drove home, looked under front of truck and now there were 2 larger leaks.The yellow fluid was just not leaking, but pouring out. I called manager right back and asked what they had done to my truck and that they had ruined my truck. He insisted I bring it back in the morning. I told him I would take it to a friend to look at and he ORDERED me to bring it back to them.
The next day I called the Chevy dealer who told me he would look at it. (he thought maybe they cracked the radiator when they did that original radiator flush, which was an expensive job to fix) and he thought that is why they kept trying to get me to stay away and ignore the leak. I took it into the Chevy dealership. The manager and a mechanic spent 4 hours checking out the truck and they determined that Midas had caused damage to my engine and they expected the engine to seize in a week. He told me it was dangerous to drive and I had to get tow. We had also called the Midas manager from the Chevy office, asking why I had paid 375. what was I paying for. Midas manager had another story, diff. than the leaky story.
That is when Chevy manager stepped in, introduced himself and let Midas know what they had found. I then told Midas manager that I knew this finding was no surprise to him and that I had to go and would let him know how I decided to handle this situation. I left without a vehicle at all. Now, no transportation and no resolve to this yet. I am sick about it, devastated, feel like a fool, except that the joke is on them for playing such a "leaky" game. DO NOT GIVE MIDAS YOUR BUSINESS. PERIOD. THEY DO NOT HAVE QUALIFIED MECHANICS AND ENGAGE IN DECEPTIVE PRACTICES, STEALING MONEY AND TIME AND THE DIGNITY OF THE MOST VULNERABLE IN SOCIETY
This report was posted on Ripoff Report on 09/08/2012 08:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Midas/colorado-springs-Colorado-80905/Midas-Rob-Becky-Brandon-owner-of-Midas-MIDAS-NEGLIGENCE-FRAUD-AND-THEFT-colorado-spri-938559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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