I opened the annuity back in 2007 and was promised 15% return every year for 14 years. The agent lied to me from the very beginning and I only received 12%. Last year received only 3% return on the annuity.
For over a month, I have been trying to cash out the annuity. The agent, Mike Mitchell, has screwed me around and lied to me about getting the proper forms for surrender. He won't take my calls or return them either.
His secretary told me he could not get me the surrender forms and I would have to call the number in Iowa to request it myself. When I called the number I was placed on hold every time for more than 15 minutes and finally gave up. I did finally receive the form and the agent sent it.
Wait! I thought he did not have the authority to send me the form? That's what he and the company tried to tell me.
I have emailed the company complaints on the lack of service by the company itself and the agent. They really seem not to care at all. I finally received a form for the surrender after 3 weeks. I filled it out and mailed it back last week. I was super upset that they INSIST on having the original copies of the policy since they issued the policy. I do not understand them wanting originals. Now I am left with copies.
I had my bank lady look at the form and submit all the necessary paperwork for the surrender. I even had the form notarized for my safety.
I emailed the company again yesterday to check on the progress. They advised me I did not fill out the form correctly and did not submit the original policy form. I had to check a box that says I have mislaid my policy and re-fax the surrender form today. I really think they would not have contacted me about the form not meeting there standards.
I was advised that after they get the form CORRECTLY filled out it will take 7-10 days to process and another 2-3 for direct deposit into my banking account. Can you imagine how long it would take for postal mail to get a check?
I am beginning to wonder if I will have to contact a lawyer to get my policy cash value.
I am very upset at this company and think this is a complete scam to take money from hard-working Americans to fill their fat pockets.
Shame on you , Midland National!