- Report: #824106
Complaint Review: Midway Moving and Storage
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| Midway Moving and Storage 4100 Ferdinand Ave
Chicago, Illinois United States of America |
|
Midway Moving and Storage I hired Midway Moving to move me on January 12, 2012. I have used professional movers for the last 15 years; by far this was the worst experience I have ever had with movers. Chicago , Illinois
*UPDATE Employee: We are Concerned about this Customer's Experience, but there are More Facts to Consider
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I hired MIdway Moving and Storage, 4100 Ferdinand Ave Chicago IL, to move me on January 12, 2012. I have used professional movers for the last 15 year to move me this was by far the worst experience I have ever had with movers.
1. Stalled for time getting my items to the truck, I was being charged by the hour.
2. Dropped boxes and bins of dishes and glasses breaking most.
3. Stolen 32 inch LCD flat screen television.
4. Damage hallway walls of apartment building I was moving into large holes and scrapes.
5. Scratch and dinted freezer doors and sides.
6. Loaded storage bin by placing boxes and bins against wall and then placing large furniture items in front of them.
I immediately filed a police report and called the company, they ignored my complaints and refuse to return my calls.
1. Stalled for time getting my items to the truck, I was being charged by the hour.
2. Dropped boxes and bins of dishes and glasses breaking most.
3. Stolen 32 inch LCD flat screen television.
4. Damage hallway walls of apartment building I was moving into large holes and scrapes.
5. Scratch and dinted freezer doors and sides.
6. Loaded storage bin by placing boxes and bins against wall and then placing large furniture items in front of them.
I immediately filed a police report and called the company, they ignored my complaints and refuse to return my calls.
This report was posted on Ripoff Report on 01/17/2012 03:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Midway-Moving-and-Storage/Chicago-Illinois-60624/Midway-Moving-and-Storage-I-hired-Midway-Moving-to-move-me-on-January-12-2012-I-have-u-824106. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
We are Concerned about this Customer's Experience, but there are More Facts to Consider
AUTHOR: Wayne Stephens - (United States of America)
SUBMITTED: Monday, January 23, 2012
I am involved with Customer Care at Midway Moving & Storage, and I can state first-hand that as a company we take every customer's experience very seriously. Obviously this customer was less than satisfied with how Midway handled her move and we regret that.
Here are some important facts to add to the overall perspective of this report:
- since this report appeared on this site, the customer has visited our facility and had an involved discussion with our president. As a result we are in the process of settling her claims for damages
- we are distressed by the fact that the customer did not contact us prior to writing her report. Before coming to our office on 1/20, her last contact with us was on the evening of 1/12 which was the date of her move. There were no phone messages or e-mails from her. Had she contacted Customer Care she would have been advised of a simple process to handle and damage claims. We would have also cooperated with her investigation of her missing television
- at the completion of her move the customer told our moving crew that her television was missing. The crew never saw an actual television, but upon hearing this concern our movers themselves made sure that the customer was able to get to a nearby police station to file a report. It's important to note that the allegation of a 'stolen' TV is exactly that: an allegation. We have been and continue to be willing to cooperate in any investigation about an item reported missing.
Our purpose here is not to in any way insult or demean the credibility of the customer. We are the largest moving company in Illinois, performing 15,000 local and long distance moves each year. Fewer than 1% of our moves result in claims or complaints. We care very much about each and every customer, and we always make every reasonable effort to quickly and amicably resolve any issues that arise . Again, we regret that there was a breakdown in communication here, and we are glad that we are well on our way to clearing up this customer's concerns.
Here are some important facts to add to the overall perspective of this report:
- since this report appeared on this site, the customer has visited our facility and had an involved discussion with our president. As a result we are in the process of settling her claims for damages
- we are distressed by the fact that the customer did not contact us prior to writing her report. Before coming to our office on 1/20, her last contact with us was on the evening of 1/12 which was the date of her move. There were no phone messages or e-mails from her. Had she contacted Customer Care she would have been advised of a simple process to handle and damage claims. We would have also cooperated with her investigation of her missing television
- at the completion of her move the customer told our moving crew that her television was missing. The crew never saw an actual television, but upon hearing this concern our movers themselves made sure that the customer was able to get to a nearby police station to file a report. It's important to note that the allegation of a 'stolen' TV is exactly that: an allegation. We have been and continue to be willing to cooperate in any investigation about an item reported missing.
Our purpose here is not to in any way insult or demean the credibility of the customer. We are the largest moving company in Illinois, performing 15,000 local and long distance moves each year. Fewer than 1% of our moves result in claims or complaints. We care very much about each and every customer, and we always make every reasonable effort to quickly and amicably resolve any issues that arise . Again, we regret that there was a breakdown in communication here, and we are glad that we are well on our way to clearing up this customer's concerns.
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