On Saturday, February 19, 2011 I went out to look for a new vehicle for work. I arrived at Right Honda at 9am and met Ray Trueblood the sales person. He was very professional and asked me a few questions before we went out to test drive a Honda Accord. When we arrived back at the store, I met Mike Cipriano who is the floor manager. After several hours at the store, we had negotiated a price and terms for trading in my BMW 540i with the purchase of a Honda Accord SE. Before we had everything worked out, Mike informed me that my credit was in the low-mid 500 range due to a repo on another car 1 years prior. The good news is that he had me approved on a loan through Honda financing at 9.99% for 72 months for $499/month with zero down and a free blue tooth. Additionally, the dealership was going to pay off my BMW 540i in full $11,400. Later that evening I went back and we moved forward on the color of the car and the paperwork. [continued below]....
..... I drove the car home and began using it for work.
About 2-3 weeks later I received a call from Wells Fargo (Sunday, March 6th) regarding my BMW 540i and a late payment. I explained that I had traded in the car several weeks ago and the dealership was going to be paying it off in full. On Monday I followed up with Ray Trueblood and the finance department. I requested to have a copy of the payoff check for the BMW. They informed me that I would need to talk to Wells Fargo since they were not able to get me a loan that I was promised through Honda financing. The rest of the week I was following up with Right Honda and still no answers.
Finally, after being lied to and treated like garbage, I went back to the dealership to pick up my old car and leave them their 2011 Honda Accord SE.
It was a terrible experience and they justify these practices by saying "If we don't get you down on paper the next dealer down the street will".