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  • Report: #929668

Complaint Review: Mike Filsaime Site Sales

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  • Submitted: Mon, August 20, 2012
  • Updated: Fri, August 24, 2012

  • Reported By: Houdini — Internet United States of America
Mike Filsaime Site Sales
Internet United States of America

Mike Filsaime Site Sales Site Sales Ripoff ... Frustrated & Still Waiting for my REFUND! Internet

*Author of original report: Mike Filsaime Strikes Again! Beware Site Sales

*Author of original report: Finally ... I Got My Money Back!

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Regarding Mike Filsaime and his latest Internet "SCAM" program called SiteSales.  

I purchased this product July 12, 2012 for $497 for 1 year and felt safe that if I had a problem, Mike offered a 100% money back guarantee for the first 30 days.  Beginning on the 15th when I really tried to get everything set up I began having problems.  The training video links in the welcome email were dead, the colorful templates promised on the "hype" sales page were missing.  I emailed support and they answered me back in a couple of days.  The programmer is still working on the templates and I didn't click correctly on the training links .... really???

OK, on July 26th I asked for a refund, provided all the documentation and an email was received:
 

"Good Morning,
Your refund will be processed within 6-14 business days, excluding weekends and holidays.
We wish you success.
Warmly,
Ed
Client Relations Manager"


On "business day" 15 I sent this:

Hi Ed,
I just checked my bank account and I still have not received my refund.  By my calculations today should be the 15th business day.  Please check into this and let me know when I can expect my refund.
Thanks 

No response ...

On business day 16 I sent:


Hello Ed,
Business Day 16 since you promised my refund .... please return my money NOW!  

I received this:

"Houdini XXXXX,
This email concerns your recent ticket: I want my money BACK!!!!!! (RWO-541-99499)
As part of our commitment to improving your customer support experience, we would like to know how you think we are doing.

You are invited to complete a short satisfaction survey consisting of just a few multiple-choice questions.
It should take you no more than a minute to complete (we promise!).
To take the survey, please click on the following link: http://thecustomerhelpdesk.com/desk/index.php?/Tickets/Survey/Index/150690/nj6fee9m6c9b
Your feedback is very important to us and we really appreciate your time.

Thank you in advance,
MikeFilsaime.com, Inc."


I responded that I wanted my money back and would someone please respond back to me with an answer.  No response ... 

I then opened a new ticket asking why they were not responding to my refund emails and they sent this:

"Hi Please reply in the ticket already opened for this issue, opening new tickets for the same request can confuse the issue and cause unnecessary delays
Ticket already opened is: Ticket ID: FZL-556-56194
This ticket is being closed.
Steve Pryor
Support Staff Specialist
Mike Filsaime, Inc"

I even went to Mike Filsaimes' own web site and contacted support there .. no response.

To say that I am frustrated is an understatement.  I feel that I have been ripped off by someone that I thought I could trust.  

Let this be a warning to anyone considering purchasing a product from Internet Marketing GURU Mike Filsaime or anyone associating with him in a business venture.  Buyer BEWARE!

This report was posted on Ripoff Report on 08/20/2012 04:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mike-Filsaime-Site-Sales/internet/Mike-Filsaime-Site-Sales-Site-Sales-Ripoff-Frustrated-Still-Waiting-for-my-REFUND-929668. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
2Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Mike Filsaime Strikes Again! Beware Site Sales

AUTHOR: Houdini - ()

Mike Filsaime and his merry band of internet scammers is at it again! 

Last year it took me forever to get a refund from him ... actually PayPal got it for me ... NOW ... 11 months later he has billed me "a recurring debit" for the SiteSale "crap" that I got a refund/cancellation for last year.

This time it was for $97 ... I have tried calling and leaving messages because all of his "customer service agents" are busy with other customers" and emailing his customer help desk.  NO ONE responds ... very frustrating.

I have filed a dispute with my bank as well as another with Paypal ... let see how long it takes this time to get a response.  It seems that Mike Filsaime is like a red headed step child that will simply not go away!

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#2 Author of original report

Finally ... I Got My Money Back!

AUTHOR: Houdini - (United States of America)

Here is a brief update to my earlier report on Mike Filsaime and Site Sales.

I never actually heard from their support team once I started to complain about my refund.  I logged into my PayPal account and had them pursue it for me.  Within a couple of days PP got back with me and said that they had agreed to a refund ... 3 days later I had the money back in my account.

End of story.  Thanks PayPal!
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