- Report: #929668
Report - Rebuttal - Arbitrate
Complaint Review: Mike Filsaime Site Sales
Mike Filsaime Site SalesInternet United States of America
Mike Filsaime Site Sales Site Sales Ripoff ... Frustrated & Still Waiting for my REFUND! Internet
*Author of original report: Finally ... I Got My Money Back!
I purchased this product July 12, 2012 for $497 for 1 year and felt safe that if I had a problem, Mike offered a 100% money back guarantee for the first 30 days. Beginning on the 15th when I really tried to get everything set up I began having problems. The training video links in the welcome email were dead, the colorful templates promised on the "hype" sales page were missing. I emailed support and they answered me back in a couple of days. The programmer is still working on the templates and I didn't click correctly on the training links .... really???
OK, on July 26th I asked for a refund, provided all the documentation and an email was received:
Your refund will be processed within 6-14 business days, excluding weekends and holidays.
We wish you success.
Client Relations Manager"
On "business day" 15 I sent this:
I just checked my bank account and I still have not received my refund. By my calculations today should be the 15th business day. Please check into this and let me know when I can expect my refund.
No response ...
On business day 16 I sent:
Business Day 16 since you promised my refund .... please return my money NOW!
I received this:
This email concerns your recent ticket: I want my money BACK!!!!!! (RWO-541-99499)
As part of our commitment to improving your customer support experience, we would like to know how you think we are doing.
You are invited to complete a short satisfaction survey consisting of just a few multiple-choice questions.
It should take you no more than a minute to complete (we promise!).
To take the survey, please click on the following link: http://thecustomerhelpdesk.com/desk/index.php?/Tickets/Survey/Index/150690/nj6fee9m6c9b
Your feedback is very important to us and we really appreciate your time.
Thank you in advance,
I responded that I wanted my money back and would someone please respond back to me with an answer. No response ...
I then opened a new ticket asking why they were not responding to my refund emails and they sent this:
"Hi Please reply in the ticket already opened for this issue, opening new tickets for the same request can confuse the issue and cause unnecessary delays
Ticket already opened is: Ticket ID: FZL-556-56194
This ticket is being closed.
Support Staff Specialist
Mike Filsaime, Inc"
I even went to Mike Filsaimes' own web site and contacted support there .. no response.
To say that I am frustrated is an understatement. I feel that I have been ripped off by someone that I thought I could trust.
Let this be a warning to anyone considering purchasing a product from Internet Marketing GURU Mike Filsaime or anyone associating with him in a business venture. Buyer BEWARE!
This report was posted on Ripoff Report on 08/20/2012 04:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mike-Filsaime-Site-Sales/internet/Mike-Filsaime-Site-Sales-Site-Sales-Ripoff-Frustrated-Still-Waiting-for-my-REFUND-929668. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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