• Report: #956678

Complaint Review: Mike Filsaime

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  • Submitted: Thu, October 18, 2012
  • Updated: Fri, February 08, 2013

  • Reported By: Arlene — Kennewick Washington United States of America
Mike Filsaime
Internet United States of America

Mike Filsaime I have not received refund. Canceld 7 days and promised 30 day money back guarantee , Internet

*UPDATE Employee: Refund was processed.

*UPDATE Employee: Why Did I have to wait so long

*Author of original report: Why did I have to do this to get a refund?

*UPDATE Employee: AffiliateDotCom not a scam

*UPDATE Employee: AffiliateDotCom not a scam

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I too have been scammed by Mike Filsaime. I signed up for the affiliatedotcom platinum through the Micro Model Business System.

Watched a few of the videos and then needed to get the money back. This was 7 days after joining and was told there was a 30 day money back guarantee.  It wasnt that the content wasnt good (love Chris Farrell) it just comes at a time when I am having medical issues and need the money.

My support ticket was created on August 24, 2012, within 1 week of signing up and supposedly had a 30 day guarantee. I have repeatedly asked (just about every week or every other week) and been ignored. Here is the portion of the ticket that says they agreed I should be refunded:

------View Ticket: #RDL-552-84228
w Ticket: #RDL-552-84228

- NA -Please cancel my account and refund $Created: 31 August 2012 07:54 PM   
Updated: 09 October 2012 03:46 PM

Overall Satisfaction
12345

DEPARTMENT[ Private ]
OWNERNancy Fahey
TYPEIssue
STATUS

PRIORITY

arlene@****
Owner User
Posted on: 31 August 2012 07:54 PM

Hi, I'm sorry, but I have to cancel my membership.  I have discovered it just isn't for me.  On August 24th, I had set up the recurring monthly billing for the newsletter 3 time billing for AffiliateDotCom fee of $97/mo and have been charged $97 with a 30 day money back guarantee. 
Please refund my PayPal account and don't charge any more.
Thanks,
Arlene

 Steve Pryor
Staff

Posted on: 05 September 2012 02:20 PM
Hi  Your subscription to the Micro Model Business System has now been canceled and account access suspended.
If you have set up recurring billing for ADC, please log into your PayPal account and cancel it there.

Please reply back to this email only, do not open a new ticket to reply back with the information we need below--->
We are sorry that the product did not work out for you, but we will gladly begin the refund process.
To confirm your refund eligibility, we will need a copy of the information youve received via email at the time of your purchase.

Please submit all of your billing information, including the following:  name of the product(s) order #

subscription or transaction ID #s
It is also important that we receive any and all additional email addresses that are associated with your purchase. Your original request is time-stamped, so there'll be no affect on your 30-day refund guarantee period.

Steve Pryor
Support Staff Specialist
Mike Filsaime, Inc
Jim Smithers
Staff

Posted on: 05 September 2012 06:46 PM
Hi Arlene,

The free trials you were in were for the micro model business system and the affiliate dot com system, which were already canceled.
I did find a billing for the affiliate dot com Platinum, which was a one time payment. we'll get this refunded back to you:
Transaction ID: 0TS843240D836925C

Transaction Date: 8/24/2012 12:54:23 PM
Buyer Name: Arlene ***
Buyer Paypal Email: arlene@*****.net
Product: AffiliateDotCom Platinum Membership Special - $97.00
I will have them refund you for that. Sorry i did not see that before.

Thank you,
Jim Smithers


To reply back, please hit reply in your email client and your email will appear in this ticket you opened
Jim Smithers
Staff

Arlene
Owner User
Posted on: 17 September 2012 03:13 PM

Hello. 
Thanks.  My account has been canceled and the access to the  affiliatedotcom members site has been suspended.  When can I expect the  refund?
Thanks,
Arlene

Owner User

Posted on: 20 September 2012 04:25 PM
> Hello. Thanks. My account has been canceled and the access to the affiliatedotcom members site has been suspended. When can I expect the refund?

Thanks,
Arllene

Hello! 9/20/12 -- It has been over 3 weeks since I requested a refund. Please refund immediately. Thank you!

Arlene
Arlene Owner User

Posted on: 20 September 2012 04:28 PM
Hello.  It has been well over 3 weeks.  I have been patient.  Please refund the $97.  I really need the money.

thanks,Arlene

Arlene
Owner User
Posted on: 09 October 2012 03:46 PM

Why have I not been refunded!!!!  It has been over a month.  The ticket is unassigned.  What is going on?  I NEEEEEEEDDDDDD the money. Don't you  guys understand?  I am not wealthy!  I need the money NOW!  PLEASE!!!!!

This report was posted on Ripoff Report on 10/18/2012 10:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mike-Filsaime/internet/Mike-Filsaime-I-have-not-received-refund-Canceld-7-days-and-promised-30-day-money-back-956678. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
1Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Refund was processed.

AUTHOR: Jim - (United States of America)

This refund was processed, see below the last reply to your ticket:

Hi Arlene

Your refund has been processed back to your Paypal account on October 18 You should also have an email from them. We're sorry it took so long, we deeply apologize.

Warm Regards,
Nancy Fahey
Customer Support Manager
Mike Filsaime.com, Inc.

Feel free to reply to this email. Or send a new inquiry by mailing to support@thecustomerhelpdesk.com
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#2 UPDATE Employee

Why Did I have to wait so long

AUTHOR: Nancy F. - (United States of America)

Hi Arlene

All I can do at this point is to tell you again how sorry we are.  Our support desk truly was overwhelmed when the MicroModel Business System launched, and we simply did not have enough staff to handle the backlog.  That is why we hired 4 new staff and trained them as fast as we could.  I was actually handling the training, and also do most refunds.

I hope you will understand and forgive us for this, and we look forward to doing much happier business with you in the future

Sincerely,

Nancy Fahey,
Customer Support Mgr.
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#3 Author of original report

Why did I have to do this to get a refund?

AUTHOR: Arlene - (United States of America)

What I don't understand is that the request for a refund was totally ignored for 6 weeks, however within a few hours of filing this report I received a notice from you Nancy Fahey, when the original request was in your office all the time.

Had I been notified of your backlog of refund requests and that mine would be handled soon, I would have been fine with that.   I may not have been ripped off, but it sure felt that way at the time. 

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#4 UPDATE Employee

AffiliateDotCom not a scam

AUTHOR: Nancy F. - (United States of America)

Hello Arlene,

First, I am happy to report that your refund has been processed. (You should already have an email from Paypal)

We sincerely apologize for the delay in processing your refund.

The MicroModel Business System Launch was a huge success, and our support desk was completely overwhelmed with thousands of requests.  In fact, we have added an additional 4 people to our support staff so that this situation will
never happen again in the future.

We are also sorry you feel you have been scammed, because that is not and never was the case.  Our intention has always been to complete your refund, and we did  not intend for it to take this long.

Sincerely,
Nancy Fahey,
Customer Support Mgr.
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#5 UPDATE Employee

AffiliateDotCom not a scam

AUTHOR: Nancy F. - (United States of America)

Hello Arlene,

First, I am happy to report that your refund has been processed.
(You should already have an email from Paypal)

We sincerely apologize for the delay in processing your refund.

The MicroModel Business System Launch was a huge success, and our support
desk was completely overwhelmed with thousands of requests.  In fact, we have added an additional 4 people to our support staff so that this situation will never happen again in the future.

We are also sorry you feel you have been scammed, because that is not and never was the case.  Our intention has always been to complete your refund, and we did  not intend for it to take this long.


Sincerely,
Nancy Fahey,
Customer Support Mgr.
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