• Report: #962890

Complaint Review: Mike Filsaime

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  • Submitted: Wed, October 31, 2012
  • Updated: Mon, December 03, 2012

  • Reported By: Heidi — Other Australia
Mike Filsaime
Internet United States of America

Mike Filsaime MikeFilsaime.com Cancelled the trial but was still charged for one full month. 6 weeks and still waiting for refund, Internet

*UPDATE Employee: Refunds

*Consumer Suggestion: Mike Filsaime Refund/Billing Person

*UPDATE Employee: The Refund Is Processed

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Cancelled the trial to AffilliateDotCom but was still charged for one full month. Contacted online customer support and they did'nt respond until 3 weeks later, they told me they had technical issues. It's now been 6 weeks and still waiting for refund and they haven't responded to my last message which was 2 weeks ago.

This report was posted on Ripoff Report on 10/31/2012 06:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mike-Filsaime/internet/Mike-Filsaime-MikeFilsaimecom-Cancelled-the-trial-but-was-still-charged-for-one-full-mont-962890. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Refunds

AUTHOR: Nancy F. - (United States of America)

Hi

Ed is not the refund person to call, so I thought I should set the record straight

I am the Customer Support / Billing Mgr, and am responsible for these.

Thanks,

Nancy Fahey,
Customer Support/ Billing Mgr.
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#2 Consumer Suggestion

Mike Filsaime Refund/Billing Person

AUTHOR: Gimme3Steps - (United States of America)

Refund/billing problems with Mike Filsaime products might be resolved by calling their billing/refund guy, "Ed," at 631-648-6040.
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#3 UPDATE Employee

The Refund Is Processed

AUTHOR: Nancy F. - (United States of America)

Hello ,

First, I am happy to report that your refund has been processed. (You should already have an email from Paypal)

We sincerely apologize for the delay in processing your refund.

Due to the unexpected demand for the MicroModel Business System, our support desk was caught off guard and tickets got backed up temporarily. In fact, we have since added an additional 4 people to our support staff so that this situation will
never happen again in the future.

We are also sorry you may feel as though you have been scammed, because that is not and never was the case.  Our intention has always been to complete your refund, and we did not intend for it to take this long.


Sincerely,
Nancy Fahey,
Customer Support Mgr.
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