- Report: #962890
Complaint Review: Mike Filsaime
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| Mike Filsaime
Internet United States of America |
|
Mike Filsaime MikeFilsaime.com Cancelled the trial but was still charged for one full month. 6 weeks and still waiting for refund, Internet
*UPDATE Employee: Refunds
*Consumer Suggestion: Mike Filsaime Refund/Billing Person
*UPDATE Employee: The Refund Is Processed
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This report was posted on Ripoff Report on 10/31/2012 06:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mike-Filsaime/internet/Mike-Filsaime-MikeFilsaimecom-Cancelled-the-trial-but-was-still-charged-for-one-full-mont-962890. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Refunds
AUTHOR: Nancy F. - (United States of America)
SUBMITTED: Monday, December 03, 2012
POSTED: Monday, December 03, 2012Ed is not the refund person to call, so I thought I should set the record straight
I am the Customer Support / Billing Mgr, and am responsible for these.
Thanks,
Nancy Fahey,
Customer Support/ Billing Mgr.
#2 Consumer Suggestion
Mike Filsaime Refund/Billing Person
AUTHOR: Gimme3Steps - (United States of America)
SUBMITTED: Monday, December 03, 2012
POSTED: Monday, December 03, 2012#3 UPDATE Employee
The Refund Is Processed
AUTHOR: Nancy F. - (United States of America)
SUBMITTED: Thursday, November 01, 2012
POSTED: Thursday, November 01, 2012First, I am happy to report that your refund has been processed. (You should already have an email from Paypal)
We sincerely apologize for the delay in processing your refund.
Due to the unexpected demand for the MicroModel Business System, our support desk was caught off guard and tickets got backed up temporarily. In fact, we have since added an additional 4 people to our support staff so that this situation will
never happen again in the future.
We are also sorry you may feel as though you have been scammed, because that is not and never was the case. Our intention has always been to complete your refund, and we did not intend for it to take this long.
Sincerely,
Nancy Fahey,
Customer Support Mgr.
