On Dec 23, 2012, I paid USD997 and signed up for the Franchise Model System through the plug n play, i.e. http://plugnplaysite.com. After having tried out and decided that the quality of the products were mostly mediocare, I decided to cancel my purchase.
On Jan 17, 2013, I opened up a ticket (ticket no. #BAL-353-38973) to make the cancellation. That was well within the 30-day money back guarantee as emphasized in their sales video.
On Jan 17, 2013, their Client Relations Manager, Ed, acknowledged my request and informed that my refund will be processed within 10-15 days, excluding weekdays and holidays.
On Feb 07, 2013 (15th working day) - I wrote in reminding them that 15 working days was up and asked again when was the refund forthcoming.
On Feb 07, 2013 (15th working day) - Ed acknowledged that it was already the 15th day and promised to follow up.
On Feb 12, 2013 (18th working day) - I wrote again to request that my refund be expedited as promised. No response received.
On Feb 14, 2013 (20th working working day) - I wrote again stating my disappointment that they have not refunded me despite earlier promises of within 10-15 working days time frame. No response received. As there was no response from them, I opened another ticket hoping for some response.
On Feb 14, 2013 (20th working day) - someone named Steve Pryor, supposedly a Support Staff Specialist replied asking me not to open a new ticket on the same issue to avoid confusion. Unfortunately, nothing was mentioned about my refund.
On Feb 15, 2013 (21st working day) - I wrote again stating I was still waiting but there was no response.
On Feb 19, 2013 (24th working day) - I wrote again and no one bothered to respond.
On Mar 12, 2013 (39th working day) - I wrote again and still no reply came.
On Mar 13, 2013 (40th working day) - same thing, wrote in and no reply.
Based on what I have discovered here and the patterns of the complaints, I would classify this as an INTERNET SCAM. This is the 17th report being made against Mike Filsaime.com, Inc here and I believe there are more out there. I also believe this sort of organizations should not be allowed to continue operations to continue scamming consumers.
As I am currently residing outside the US, I am not sure if there is any avenue for me to lodge/initiate any action that will prompt the local authorities to investigate the company and the people involved.