MikeFilsaime.com, Inc. Simpliy put I Wanted a refund from a product that they sold on their website! I had gotten it for free for the 30 day trial! I cancel before the 30 day trial period was up, they had notified me about Internet, New York

This issue has been  finally resolved on Sept. 17, 2012! And I understood your policy well, but the fact that it took 6 days to finally get a call back, and when they did they hung the phone up on me, and did not call back to explain what had happened! this was on the Sept, 16 2012! But my refund did not come til the 17th. But all that is minor, the main problem I had is they took the money 3 days after I had requested a refund/ and cancellation. Now that was my biggest issue, with the company! And I hope you iron out the communication problems you have, when it comes with your employees and your would be customer, or clients.

Sincerely

David D. Martin

 Dear David, 

I am sorry you have encountered an issue while trying to receive a refund.  We work hard to make sure support tickets are responded to as quickly as possible.  Often times customers submit multiple tickets at the same time and then try to call our support line all on the same day.  At our customer support website we clearly state that a response may take up to 2 business days to try and prevent this from happening.  

Whatever the case, we want to ensure you are taken care of and your refund processed right away.  Based on the limited information you provided at the end of your comment we are having trouble identifying your account.  Please contact me a 631-648-6033 so I can take care of this issue.

Sincerely, 
Nancy F.
Customer Support Manager

 Dear David, 


I am sorry you have encountered an issue while trying to receive a refund.  We work hard to make sure support tickets are responded to as quickly as possible.  Often times customers submit multiple tickets at the same time and then try to call our support line all on the same day.  At our customer support website we clearly state that a response may take up to 2 business days to try and prevent this from happening.  


Whatever the case, we want to ensure you are taken care of and your refund processed right away.  
Based on the limited information you provided at the end of your comment we are having trouble identifying your account.  Please contact me a 631-648-6033 so I can take care of this issue.


Sincerely, 


Nancy F.
Customer Support Manager