- Report: #1039968
Report - Rebuttal - Arbitrate
Complaint Review: Milanj Diamonds
Milanj DiamondsKing of Prussia, Pa Internet United States of America
Milanj Diamonds Milanj Diamonds Unprofessional Conduct and Service, Internet
*UPDATE Employee: Apologies
*Author of original report: Seriously?
*UPDATE Employee: We are consumate professionals.
*Author of original report: Update
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Well, the stone fell out over the weekend, so we went in to the store yesterday. The very b*tchy and unprofessional so-called manager tried to blame it in me for a bent setting, which I am sure I would have recalled if my ring caught on something.
Now I am being told that their warrantee doesn't cover a replacement, when I was told that my ring has a lifetime guarantee and to bring it back if anything ever happens. I was never given a copy of what their warrantee entails, so I don't know how they can enforce it when they don't provide a copy of said warrantee to their customers.
She had just told us it was like buying tires, which was very rude and unprofessional. I have never bought tires. Then I was told I should have had insurance, when I was never educated about insurance either. Now they currently have what is left of my ring.
I expect it to be replaced as it was not my fault it came apart, and I would hope they would want to do right by their customers. If not, we will be contacting local agencies to report them for their unprofessional conduct and misrepresentation to the consumer.
This report was posted on Ripoff Report on 04/02/2013 09:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Milanj-Diamonds/internet/Milanj-Diamonds-Milanj-Diamonds-Unprofessional-Conduct-and-Service-Internet-1039968. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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