I ordered the supposedly "incredible" Milinex Laser Storm vacuum on Saturday, September 17th, 2005. After placing the order via phone prompts, I was uncertain if I had ordered correctly and wanted to make sure that I had. I was told via phone recording to wait 72 hours before I called.
I waited the 72 hours and called their 1-800-716-8667 number given during the phone recording. At the beginning of this ordeal, the first words out of the recorded message was "Due to the overwelming demand" for faster response, please email their customer service at email@example.com.
I did not speak with anyone, just given options to choose. I was on hold for over an hour, constantly being told via recording that my business was very important and that a specialists would be with me momentarily. The tv special said buy one for $120 and get one vacuum free plus pay s&h on the steamer and get it for free plus @20.00 S&H fee. The prompts kept asking me to take advantage of additional offers which I declined.
After not being able to reach a real person over a 3 day period, I went to the internet and started checking into the product. I came across this site and read all the feedback from other individuals who had the same problem. I then called my credit card company and asked them if I had been charged for the product, I WAS and was charged $313.70. I was now irate. I should have only been charged around $140.00 which would cover the vacuum & the steam cleaner.
Since I had read other complaints, I remembered there was a different phone number on one of the complaints, so I called it. That number is 212-575-0500 (their corporate office). On the 31st of October I actually spoke with a real person. I asked the person what my order consisted of and was informed that I had ordered 4 vacuums. I told her that I did not order 4 and that I would rather cancel my order at this time. She informed me that it would take 48 hours for the cancellation to be processed, and I told her, they won't be shipped out for another 4-6 weeks, so I didn't mind. She cancelled the order and gave me a reference number right away. I asked her how much the credit would be for and she told me the full amount of $353.70. I guess having "nailed" the correct direct line, really makes a difference in how one is treated.
Now the waiting game begins. Let's see how long it takes for the credit to be issued to my credit card.