Ok, so we purchased a vacation package through Westgate Resorts and in turn we "Paid" for our "Gift" - a 3 night stay in Orlando. That should of been our first clue... Who pays for a freaking gift??? Us dummies obviously. Anyway, Westgate Resorts are the real dummies here. Instead of our "paid for" gift being in a Westgate Resort they gave us a certificate for our "Getaway". It was a certificate via "Millenium Travel" who booked us at Summer Bay Resorts via their "Welcome Center". No one could confirm our reservations until the Friday before we were to arrive and we were already out of pocket nearly $300 after the initial $99 purchase, the $50 Deposit, $65 Surcharges and additional Certified & Priority Mailing Fees (7.25x4). Oh, I forgot to mention, the taxes, etc. oh and the $6 a day resort fee. (My thought is why would Westgate who is trying to sell us a timeshare, send us to a competitor?? Duh??)
So you think they would of put us at the resort considering they are trying to sell us on the timeshare idea. Not on your life, they dumped us at the Inn at Summer Bay across the street. We walked in and it smelled musty, however we were so tired, that we just unloaded and got on our way with the kids. It wasn't until we got back and started winding down, that we realized the place not only looked like a dump, it was one. We tried the remote, it didn't work, batteries didn't help it, we reported it. 2 hours later I went to iron my clothes for the next mornings sales bonanza they suck you into attending. Well there was some gross blue stuff adhered to the iron. So I attempted to clean it off with a wet washcloth cloth and instead of something gooey and gross it was hard plastic that had no intention of moving. I went to the front desk with the iron and attempted to ask for a replacement where I was not even greeted by the lovely and rude Daniella. (I forgot to mention this was the same girl that continuously hung up on me when trying to confirm my reservations the week before-you cannot forget the dull unhappy voice). No effort on her part to fix the problem except that I would have to wait until the morning so I put on my witch with a capital B suit and she got on the phone with the maintenance guy and he eventually came with a new iron which is when I again asked about the remote, he apprently was never called about it, but he fixed it on the spot by replacing it with one in his truck.
So your thinking this is nothing... We finely go into the bathroom to take our showers and we are greeted by Mold Mold & Mold... I sucked it up and took my shower, then I laid down in the creeky paper thin bed that was leaning and noticed spots throughout the ceiling... The room was filled with mold..... Because the Welcome Center Closes at 10pm, we were stuck sleeping there until the next morning. I spoke with the morning desk person and showed her the pics of the mold and explained to her the problems with Daniella the night before. She directed me to the welcome center who directed me to Mr. Smith at the Summer Bay Resort Club House. He did right the wrong of this entire fiasco and put us up at the Holiday Inn at the resort the remainder of our stay, but more than 1/2 the day was wasted and we dished out another $130 bucks to stay an extra night so my kids could have a full day at the theme parks. So far this trip has cost us approx. $200 more than it would have if we just purchased our tickets and hotel through the Universal Studios website itself. Stay away from Summer Bay Resorts, Inn @ Summer Bay, Westgate Resorts and Millenium Travel if you want to avoid headaches, frustration, salesmen/women, etc.
Keep your Sanity and book through Universal and/or Disney themsleves - they are legit!