• Report: #865245

Complaint Review: Millennium Toyota

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  • Submitted: Sat, April 07, 2012
  • Updated: Sun, April 08, 2012

  • Reported By: Unsatisfied Customer — Oceanside New York United States of America
Millennium Toyota
257 No. Franklin Street Hempstead, NY 11550 www.toyota.com, California United States of America

Millennium Toyota Duplicitious, Patronizing and Uncaring; No Business Sense www.toyota.com, California

*Consumer Comment: Unsatisfied Customer, Feel free to 'Google' this- DEFECTIVE PAINT ON TOYOTAS, and...

*Author of original report: Warranty

*Consumer Comment: What, specifically, does your 3 year, still in effect warranty say about paint?

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Not only would I never buy a Toyota again, but I would never buy from the Millennium dealership on any model they sold new or used. I purchased my car at the end of 2009. It is a 2010 Toyota Corolla. Not even finished paying the car off and the paint is chipping and rusting on the roof. No indication of any damage by any means to the roof and with no field manager inspecting the car the decision was made by the service dept that they were not going to repair my car due to the fact that it was over "two years old" even though my warranty - the 3yr/36,000 miles, is still in effect. They do not want to be bothered and they took the word of a field manager who never inspected the roof. They said it was the field manager who suggested it was "bird droppings" causing the rust. How the heck would the field manager know that when he never looked at the car? Of course the one svc manager jumped on the roof of the car and told my husband and daughter is was definitely "rust" and never said it was from "bird droppings." This car is garaged and not parked under trees. It was also inspected a few months ago at their dealership and no mention of any damage to the car was noted. It is too young to form this kind of rust from any environmental source. It is a poor paint job that is peeling away. The mantra at Toyota is to use "bird droppings" to breach the warranty you have on the car. They can say what they want to about the car and the cause of damage but they cannot prove it with 100% certainty in a court of law especially since
their was no inspection by Toyotas field manager.

At Toyota, they stick together like a band of brothers and no one will go to bat for the customer. Not only was the one service manager very duplicitous and condescending to me, he never even bothered to answer my phone calls, avoiding
me at every cost. Seems everyone wants to jump on you to sell you something but once something is wrong, no one wants to talk to you. I would never recommend this dealership nor recommend buying a Toyota.

My 1999 Plymouth Voyager is 10 years older and has NO rust and is parked outside. BUYER BEWARE! There is a reason why car salesman and dealership service depts have bad reputations and are not the most trusted individuals on the planet.


This report was posted on Ripoff Report on 04/07/2012 10:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Millennium-Toyota/wwwtoyotacom-California-90501/Millennium-Toyota-Duplicitious-Patronizing-and-Uncaring-No-Business-Sense-wwwtoyotaco-865245. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Unsatisfied Customer, Feel free to 'Google' this- DEFECTIVE PAINT ON TOYOTAS, and...

AUTHOR: Karl - (USA)

go to the related sites and read the complaints from Toyota owners.

Then 'Google' the following and go to the consumeraffairs website and read the hundreds of complaints from Toyota owners regarding defective airbags and defective engines-

1) CONSUMER COMPLAINTS ABOUT TOYOTA AIRBAGS

2) CONSUMER COMPLAINTS ABOUT TOYOTA ENGINE PROBLEMS

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#2 Author of original report

Warranty

AUTHOR: Unsatisfied Customer - (United States of America)

Warranty covers workmanship. This is a shoddy paint job at best. The paint is peeling and chipping away on the roof. Every other dealer that I have been in other than Toyota, states it should be covered under the 3yr/36,000 bumper to bumper warranty. As a matter of fact Jeep gives you 5 years on a poor paint job.
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#3 Consumer Comment

What, specifically, does your 3 year, still in effect warranty say about paint?

AUTHOR: Ken - (USA)

What is the exact wording?
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