Millennium Toyota Duplicitious, Patronizing and Uncaring; No Business Sense www.toyota.com, California

Not only would I never buy a Toyota again, but I would never buy from the Millennium dealership on any model they sold new or used. I purchased my car at the end of 2009. It is a 2010 Toyota Corolla. Not even finished paying the car off and the paint is chipping and rusting on the roof. No indication of any damage by any means to the roof and with no field manager inspecting the car the decision was made by the service dept that they were not going to repair my car due to the fact that it was over "two years old" even though my warranty - the 3yr/36,000 miles, is still in effect. They do not want to be bothered and they took the word of a field manager who never inspected the roof. They said it was the field manager who suggested it was "bird droppings" causing the rust. How the heck would the field manager know that when he never looked at the car? Of course the one svc manager jumped on the roof of the car and told my husband and daughter is was definitely "rust" and never said it was from "bird droppings." This car is garaged and not parked under trees. It was also inspected a few months ago at their dealership and no mention of any damage to the car was noted. It is too young to form this kind of rust from any environmental source. It is a poor paint job that is peeling away. The mantra at Toyota is to use "bird droppings" to breach the warranty you have on the car. They can say what they want to about the car and the cause of damage but they cannot prove it with 100% certainty in a court of law especially since
their was no inspection by Toyotas field manager.

At Toyota, they stick together like a band of brothers and no one will go to bat for the customer. Not only was the one service manager very duplicitous and condescending to me, he never even bothered to answer my phone calls, avoiding
me at every cost. Seems everyone wants to jump on you to sell you something but once something is wrong, no one wants to talk to you. I would never recommend this dealership nor recommend buying a Toyota.

My 1999 Plymouth Voyager is 10 years older and has NO rust and is parked outside. BUYER BEWARE! There is a reason why car salesman and dealership service depts have bad reputations and are not the most trusted individuals on the planet.