• Report: #329233

Complaint Review: Miller's Ale House

  • Submitted: Sun, April 27, 2008
  • Updated: Thu, January 08, 2009

  • Reported By:orlando Florida
Miller's Ale House
Alafaya Trail Orlando, Florida U.S.A.

Miller's Ale House hostility anger rudeness over a simple rice takeout order rudest arrogant managers and workers Orlando Florida

*Consumer Comment: P.S. to Civil Servant

*Consumer Comment: That's what I've been looking for!

*UPDATE Employee: For Your Entertainment Only!...as if her posts aren't funny enough

*Consumer Comment: Okay where is my can Troll-B-Gone?

*Consumer Comment: Your Behavior

*Consumer Suggestion: I Seriously Doubt the OP's Credibility

*Consumer Suggestion: I Seriously Doubt the OP's Credibility

*Consumer Suggestion: I Seriously Doubt the OP's Credibility

*Consumer Suggestion: I Seriously Doubt the OP's Credibility

*Consumer Suggestion: What's up with Orlandians and their restaurants?

*Consumer Comment: GOOD GRIEF

*Consumer Suggestion: Amazing

*Consumer Suggestion: A simple solution. STOP going back to this place!

*Consumer Suggestion: This is not a rip off.

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horrible service attitudes and nastiness over a simple rice take out order? waht is wrong with this society and what are these sick people coming to honsetly. I placed a very simple take out order at ale house. I dine there often, and the dining experience is generally fine, btu their take out experience is always a nightmare, the workers are rude incompetent, arrogant nasty and mean to you along with the ill mannered and obnoxious managers there.

On one occasion att his location, I parked in front of the restaurant, in front of a car with a female in it whose boyfriend worked at ale house. The female had plenty of room to get her car out, but decided she wanted to take vengeance out on me for pulling up in front of her. She angrily stared at me, and as her stupid boyfrined walked into the restaurant- an employee there, both looking at me as if I was doing something wrong, she then got out of her car, and came and banged on my window really hard literally terrorizing me yelling and screaming that she was going to hit my car. not for any reason- she had plenty of room to get out...she then went back in her car, rolled her eyes, got pissed off adn drove off.

I was terrified and during the expereince called the restaurant to tell them i was scared...a girl who worked there got a manager to come out...and instead of the manager trying to find out who the employee was along with his girlfriend, or even saying he felt remorse or sorry about what happened (not that it was his fault but jsut showing remorse)...he rudely stated "well if she thought u were blocking her way, and u both were parked illegally"...then she had a right to get out of her car and harass a customer? excuse me? this place has the rudest immature pathetic managers you can find.

I decided to place a take out order recently-- rice...how hard can this be?? I called in and was hung up on 4 times...just trying to place an order. the staff there is incompetent, rude arrogant --but not when you dine in only when you take out. I was trying to get the order in before the kitchen closed at 1:30...I was then rudely told "we don't do take out orders this late" by such a rude person and I explained to them it was just 'rice' I maen....u can't prepare a rice take out order it's liek ordering bread on the side....of course they could but they were so nasty and mean aboutit--the girl there almost hung up on me and I had to ask for a manager.

The manager, an arrogant p***k by the name of tim got on the phone and after some convincing he decided to let me place the rice order. Whew, that was a close one...God forbid you let someone order rice past the 1:20 take out order cut off time...I mean this is seriously carzy to me...I understand rules and regulations, but over something like this? he said he'd see me in 5 mins.

I ended up getting there around 1:58, and called up asking them if they could possibly bring the order to my car for personal reasons--they don't have curb side but have done it before...of course they were not obligated to do that but they didn't have to be so rude about it...I got harassed almost just for asking and then told your RICE IS READY U CAN COME pick it up...as if I was now committing something huge on top of that was harassed for coming in late!! I was told you have about ONE MINUTE to come pick your order up then we're closed... what??

then the nasty manager tim got back on the phone....and is lek .. you said you'd be here in 10 mins and you're 30 minutes late (or something to that extent) and your RICE is ready... I mean you have got to be kidding me here? are these people ok? they were so rude over a rice order?? the manager then told me 'THIS IS RIDICULOUS" that i was asking them to bring it out to me ... and also putting me down for not coming in 10 minutes --not only was there no discussion of 10 minutes ever, no customer is obligated to be there within a ceratin time frame to pick up a take out order---this is beyond absurd....then gets insulted for it....i was then rudely told to come pick up my rice again before they close....

I mean waht kind of restaurant and management team is this-- what kind of morons and jerks work at this place...they harass customers over rice and bully them along with so much other nonsense....corporate restaurants can have bad management but not the way this place is-- isn't there a way customers who are being treated like this can got o complain to about thsi kind of treatment?

...
orlando, Florida
U.S.A.

This report was posted on Ripoff Report on 04/27/2008 11:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Millers-Ale-House/Orlando-Florida/Millers-Ale-House-hostility-anger-rudeness-over-a-simple-rice-takeout-order-rudest-arroga-329233. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Consumer Comment

P.S. to Civil Servant

AUTHOR: Bobby D - (U.S.A.)

If you see my other post on this page and do get anyone to rebut her accusations, please ask them to reference Fajita Girl for search purposes.
Thanks!
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#2 Consumer Comment

That's what I've been looking for!

AUTHOR: Bobby D - (U.S.A.)

I stumbled across a post from Charles the other day, and got sidetracked by the posts from this lady.
Been hoping to come across something from one of these rude/ill-mannered/white trash/Hispanic/lowlife/low class/psycho jerk servers and finally found one!

Civil Servant, I'd love to read more. Hopefully you'll see this; please ask your colleagues to tell their side of the story.

Anyone else know of any other rebuttals?

I even found one about a doctor. It seems she made a stop on the Treasure Coast on her way to Orlando.

Dr. Clive E. Roberson Evil Old Scumbag abused & mistreated me. Ripped off and treated patient badly. Stuart Florida
http://www.ripoffreport.com/reports/0/058/RipOff0058998.htm
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#3 UPDATE Employee

For Your Entertainment Only!...as if her posts aren't funny enough

AUTHOR: Civil Servant - (U.S.A.)

It is finally time to hear the perspective of a SERVER! A server who has had the pleasure of waiting on Miss Anonymous above...many times. Let me first make it clear that I don't work for this establishment, but rather one of the other many restaurants she graces as a "regular".

So here is a little background- she became famous the first time she entered our restaurant and sent back her chicken fajitas 5 times [too oily, rice touching chicken, accused server of lying to her(completely untrue), etc.] and of course being rude with each complaint. That day she became known to us as Fajita Girl (FG), and that is what I shall call her from here on, though she has given us Melissa, Sarah, Rachel, and many more. So let's explore a few of her oddities that have intrigued us so...

When FG dines in, she dines with a different guy, every time, 4 times a week.
-- on one occasion, the gentleman got up to go to the bathroom. FG frantically called over her server and told her she had to leave immediately and asked if we would box up her food, saying she would come back later. thinking she ditched the guy, i went to let her "date" know. he was nowhere to be found. he must have dipped out the emergency door.yep, he ditched her. she came back 5 mins before we closed and wanted us to deliver her food to her car because she had a sprained ankle and couldnt walk. does she think we are idiots!? we wouldn't notice that she had been in 2 hrs earlier!? walking! btw, she never tips...

FG orders the same specific and drawn out order everytime, but complains when you tell her you know how she wants it before she finishes telling you.
-- i would normally just draw pictures as she talked, i have a.d.d. btw, she never tips...

FG talks a big game in posts but won't make eye contact in person

FG picks up orders 5 mins before the restaurant closes everytime, saying its the only time she can go out, even though the places she frequents all have different closing times 10:00-2:00.
--yeah, i've got connections. btw, she never tips...

Finally, although I could go on, FG claims to have stopped her patronage to some of her most hated restaurants. Truth is, most of her nastyest posts have come the day she was been banned from these restaurants. But not without a fight. Even family members have come in and BEGGED us to let her return if she stays on her best behavior. I was a bit intrigued until I read her posts. Now I'm annoyed with FG.

BTW, she never tips...
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#4 Consumer Comment

Okay where is my can Troll-B-Gone?

AUTHOR: Leticia - (U.S.A.)

You may have gotten this "bogus" report pass the MODs but I remember when you posted the same thing years ago. (in either 2005 or 2006) but in that episode Melissa you were mad that GF called the cops on you. (even though as you said then and now.) that she had plenty of room.

If I remember correctly you ended being fined for your I'll park wherever I want attitude, and you thought that the restaurant should pay it, due to fact (I personally questioned on how you knew it was a fact) that you ONLY blocked an employees girlfriend.
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#5 Consumer Comment

Your Behavior

AUTHOR: Youvegottobekidding - (U.S.A.)

So, you go to the restaurant and nearly block someone in. I've had people like you park behind me claiming I had "plenty of room". Please. You did it because you were lazy and didn't want to have to walk 20 feet.

Regarding the rice: you were LATE. It was CLOSING TIME. Of course they're not happy with you. They want to GO HOME.

Get it?
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#6 Consumer Suggestion

I Seriously Doubt the OP's Credibility

AUTHOR: Russ - (U.S.A.)

Orlando is heavily dependent upon tourism - either from Disney and the related theme parks to the number of conventions hosted by the city and the surrounding areas. That said, I doubt that any restaurant would hire anyone who would negatively impact the restaurant's reputation or name.

I worked Orlando for six months, and never had any issue with any service people - be it fast food or full serve.

So the problem is not with the employee(s), it's with the OP and her rude, immature attitude towards people.
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#7 Consumer Suggestion

I Seriously Doubt the OP's Credibility

AUTHOR: Russ - (U.S.A.)

Orlando is heavily dependent upon tourism - either from Disney and the related theme parks to the number of conventions hosted by the city and the surrounding areas. That said, I doubt that any restaurant would hire anyone who would negatively impact the restaurant's reputation or name.

I worked Orlando for six months, and never had any issue with any service people - be it fast food or full serve.

So the problem is not with the employee(s), it's with the OP and her rude, immature attitude towards people.
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#8 Consumer Suggestion

I Seriously Doubt the OP's Credibility

AUTHOR: Russ - (U.S.A.)

Orlando is heavily dependent upon tourism - either from Disney and the related theme parks to the number of conventions hosted by the city and the surrounding areas. That said, I doubt that any restaurant would hire anyone who would negatively impact the restaurant's reputation or name.

I worked Orlando for six months, and never had any issue with any service people - be it fast food or full serve.

So the problem is not with the employee(s), it's with the OP and her rude, immature attitude towards people.
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#9 Consumer Suggestion

I Seriously Doubt the OP's Credibility

AUTHOR: Russ - (U.S.A.)

Orlando is heavily dependent upon tourism - either from Disney and the related theme parks to the number of conventions hosted by the city and the surrounding areas. That said, I doubt that any restaurant would hire anyone who would negatively impact the restaurant's reputation or name.

I worked Orlando for six months, and never had any issue with any service people - be it fast food or full serve.

So the problem is not with the employee(s), it's with the OP and her rude, immature attitude towards people.
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#10 Consumer Suggestion

What's up with Orlandians and their restaurants?

AUTHOR: Tim - (U.S.A.)

Apparently I was thinking exactly the same thing as everyone else while I was reading this report . . . why do people in Orlando INSIST upon going back, over and over again, to what they describe as being some of the worst restaurants in the country?

And yes, there is somewhere you can go and complain about being treated like this: any other restaurant.

Voice your opinion with your money (although, in all honesty, they probably wouldn't miss the $1.35 rice money all that much).

Were you treated poorly? Yes, probably. But you kind of sound like a real pain in the neck, demanding an order of rice be hand delivered to you, in your car, after they already accomodated you enough to let you place an order after the cut-off time anyways.

I would suggest Taco Bell in the future.
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#11 Consumer Comment

GOOD GRIEF

AUTHOR: Stacey - (U.S.A.)

Is there any establishment in the Orlando area that you can frequent without all the psychos, stalkers, etc etc??
Counting by the number of reports you have posted I would say that YOU are the problem in this equation
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#12 Consumer Suggestion

Amazing

AUTHOR: Cory - (U.S.A.)

You've had all these problems with this resturant and YOU CONTINUE TO GO THERE? There is no telling what "extras" you may have received in your order of rice. It was bad enough that you placed your order after the 1:20 cut off time, then arrive 38 minutes later, then want somebody to deliver it to your vehicle, waiting outside. For your health and safety, I'd recommend you eat someplace else. You don't like them, they don't like you. It's better to part company.
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#13 Consumer Suggestion

A simple solution. STOP going back to this place!

AUTHOR: Steve - (U.S.A.)

Why would you keep going back?

Why would you beg anyone to take your money?

Spend your money at a place that appreciates your business.
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#14 Consumer Suggestion

This is not a rip off.

AUTHOR: Brad - (U.S.A.)

The First account has nothing whatsoever to do with the restaurant. If your terrified call the cops not a manager. Although the cops would have probably just laughed. And as for the second order. Why would you expect a restaurant to let you order after take out time is done with. And then show up 30 minutes later. You knew it was close to closing time so you should have got there within a reason amount of time. Also To expect them to bring food to your car right before closing after They was nice enough to make an exception to the take out time to begin with is crazy. "ON a completely side note if all you wanted was rice all you have to do is boil water poor rice in nothing difficult about it. Don't blame employees at a restaurant cause your not wanting to follow guidelines.
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