- Report: #335866
Report - Rebuttal - Arbitrate
Complaint Review: Mineral Science
Mineral Science13710 Hutton Drive Farmers Branch, Texas U.S.A.
Mineral Science Their advertisment is "14 day free trial." NOT! It should say, 14 day delayed billing. After 14 days you are billed for $59.99 Farmers Branch Texas
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I called the service number to cancel out and the message box was too full to accept my message. I sent an email to the service department asking for an RMA# to return the product and the reponse was that they would get back to me in a few business days. They have an on-line service chat and it seems to be half automated and half a live person. The bottom line was only an offer to keep my "free trial" at a discounted price. (The clock is ticking here.) I finally called Mineral Science directly at 866-363-6797. (Have your paperwork handy when you do get through to them!) I was lucky to be early in the call line and cancel out of the membership.
So let's see. I have spent $8.95 for all this hassle, I can return my used make-up (although I didn't use it) for another shipping fee, and I get to keep my cheap little make-up case as a "free gift." I wonder if the "free" make-up I received was used by someone else who had to return it! By the way, I ordered this bad deal through responding to a survey on CNN.com. Beware. (I have a pop-up blocker.)
This report was posted on Ripoff Report on 05/30/2008 03:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mineral-Science/Farmers-Branch-Texas-75234/Mineral-Science-Their-advertisment-is-14-day-free-trial-NOT-It-should-say-14-day-de-335866. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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