- Report: #3793
Report - Rebuttal - Arbitrate
Complaint Review: Miracle Ear
Miracle Ear4101 Dahlberg Dr Golden Valley, Minnesota U.S.A.
Miracle Ear inefficient repair inexcusable customer service
*UPDATE Employee: Consider the product
*UPDATE Employee: mislead?
*Consumer Comment: button to eliminate background noise
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I am 89 years old and stone deaf without them so this is a great hardship on me to send them back and wait yet again for three more weeks. I bought them over a year ago Sept., thru Sears Hearing Center, University Towne Centre, 4675 LaJolla Village Drive, San Diego, Ca 92122.
Mr. Harry Novak is the specialist there and they have been very nice to deal with except for when He sends the aid in to be worked on, they come back not fixed at all! It's really inexcusable!!! How can that happen? Mr. Novak explains in writing what I need done so it is really unexplainable. This last time I had asked for a button to be put on that will turn off background noise which I wanted all along and twice now no gotten. He has to send my aids in AGAIN but I need them and cannot give them up right now.
I paid this last time for the button to be put on one and you took my money but sent the aid back without that addition. (A small repair was done tho) A hearing aid company like you should NEVER put me thru this kind of distress!!! I was devastated this last time and felt I really should complain. Thank you.
This report was posted on Ripoff Report on 11/07/2000 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Miracle-Ear/Golden-Valley-Minnesota-55422/Miracle-Ear-inefficient-repair-inexcusable-customer-service-3793. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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