• Report: #64198

Complaint Review: Miracle Ear

  • Submitted: Sun, July 20, 2003
  • Updated: Sun, July 16, 2006

  • Reported By:Rome Georgia
Miracle Ear
Miracle-Ears Sears Hearing Aid Center 600 Mt. Berry Mall Rome, Georgia U.S.A.

Miracle-Ear Sears Hearing Aid Center Shelia Helms downpayment rip-off Georgia USA

*General Comment: JUST AS BAD

*Consumer Comment: Miracle Ear Prices are NOT competitive

*UPDATE Employee: 10%

*UPDATE Employee: 10%

*UPDATE Employee: 10%

*UPDATE Employee: 10%

*UPDATE EX-employee responds: Feel so bad for you

*UPDATE EX-employee responds: Feel so bad for you

*Consumer Suggestion: Read Your Purchase Agreement

*Consumer Suggestion: Report your problem to the store manager

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Miracle-Ear, Sears Hearing Aid Center, Shelia J. Helms, H.I.S. ripoff, aids not fit properly and one did not work after a few days, would not notify supervisor, would not refund downpayment, edited purchase agreement Rome Georgia .....

I went to Miracle-Ear at Sears Hearing Aid Center. My husband and I talked to Ms.Shelia J. Helms about the different types and prices of the hearing aids. Ms. Helms made appointment for hearing test.

I had my hearing test which lasted one and one-half hours. Ms. Helms showed me the results which she said was 45% loss in each ear. Ms. Helms made appointment for a fitting.

The fitting lasted approximately an hour. Afterwards, I signed the purchase agreement. The total cost of $4,590.00 this was the cost after a 50% sale price. Ms. Helms made an appointment to pick them up after being made at the factory.

At this appointment, Ms. Helms had my aids ready for me. When she tried to put one in my ear she had to force it inside my ear and it stuck out and stretched my ear. The second aid she tried to force it in and could not do it, so I said I would put it in myself and did so. It stuck out and stretched out my ear, too.

I signed the bottom of the purchase agreement again and so did Ms. Helms. My husband wrote a check for the required $590.00 down payment. The balance was put on a Sears cars which we applied for at hearing test I had, because Ms. Helms said if we used a Sears card, we could get no interest for 8 months on it.

After several days one of the aids stopped working. We returned it and Ms. Helms sent it back to the factory for repairs. In the meantime the other aid was so painful I could not wear it anymore and it had made sores in my ear. My husband and I went back and took that aid with us to return for a refund. She said we had to have an appointment to do that, we were very upset and I had to leave because I was so upset and crying.

My husband went back after he had to make an appointment to do this. He had the aid with him and Ms. Helm said the other aid was back. My husband told her they didn't fit and hurt his wife's ear so badly she didn't want them. Ms. Helms offered to remake them. My husband said he didn't want them and wanted the refund. Ms. Helms said she could not refund 10% of the down payment for the total cost of the aids.

My husband then asked to speak to her supervisior and Ms. Helms said she was the supervisior. My husband said who is your supervisor in the store. Ms. Helms said he worked out of Valdosta.

So, my husband said he wanted a full refund and Ms. Helms said that your wife has to sign for a refund because she signed the contract and then would not get the $459.00 back. My husband said, that he wrote the check and signed it so he should be able to get the money back himself. She said she could not give it to him.

I have been to upset by Ms. Helms and the way she treated us after I left that day crying that I cannot go back overthere.

My daughter was able to find the phone number of her supervisor and called his office in Valdosta, Ga. She left a message for him concerning the problem with Ms. Helms not giving us a full refund and for him to return the call.

The person who answered the phone said that Mike Miller was the area supervisor for about 15 Miracle-Aid stores and would give him the message. We have not heard from Mr. Miller about the problem.

The day my husband returned the hearing aid he signed a copy of the purchase order. My daughter has noticed that since the orginal pink copy that I have of the purchase order, that some alterations have been added in four different areas where numbers have been added.

Ruby
Rome, Georgia
U.S.A.

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This report was posted on Ripoff Report on 07/20/2003 08:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Miracle-Ear/Rome-Georgia-30165/Miracle-Ear-Sears-Hearing-Aid-Center-Shelia-Helms-downpayment-rip-off-Georgia-USA-64198. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

JUST AS BAD

AUTHOR: Takenadvantageof - ()

I TOO HAVE HAD NOTHING BUT PROBLEMS WITH THEIR HEARING AIDES. THEY NEVER WORKED FOR ME. I WAS FOUGHT WITH AND TOLD I HAD GONE DEAF AND THAT THERE WAS NOTHING THEY COULD DO AND THEY EVEN FOUGHT ME TO MAKE ME BELIEVE I HAD NO HOPE OF HEARING. I THEN WENT FOR A HEARING TEST WHICH PROV.ED THAT THEY AIDES WERE NO GOOD AND HAVE NOW GOTTEN AIDES THAT WORK. RUN BIG TIME FROM THIS COMPANY. THE AIDES ARE A PIECE OF JUNK.

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#2 Consumer Comment

Miracle Ear Prices are NOT competitive

AUTHOR: hearing good - ()

 I recently was offered Miracle Ear devices for $4000.  After waiting two weeks for delivery I decided to investigate indepedent suppliers.  Bottom line: BETTER quality, better durability rating and better service for $1000 less.

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#3 UPDATE Employee

10%

AUTHOR: Stacey - (U.S.A.)

I am a miracle ear employee. When you sign the purchase agreement you should have been told that you have 30 days to return the Hearing Aids. But you will not get a full refund as they have to keep 10% to send to the lab that actually makes the Hearing Aids.

If they did not fit properly then the Hearing Aid Specialist should have taken a new impression and sent it back to the lab.

Did the aid need new batteries? Was your husband properly informed on how to turn the aid off and on? Also one BIG problem is ear was. If you have alot in your ears it will clog the hearing aid and it will not work until it is cleaned out.
I am not sure why that was not done,it should have been an easy fix. Maybe going to a different Miracle Ear office?

I understand that the price seems very steep. But,if you go to different Hearing Aid Stores,I am sure you will find the prices compare. Also keep in mind that all of Miracle Ear's hearing aids are digital. And most are programmable,a great new invention for Hearing Aid Users.
One last thing. Everyone's ears are different.
Maybe a BTE (Behind the ear) would have been better for your husband?
I am sorry this happened!
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#4 UPDATE Employee

10%

AUTHOR: Stacey - (U.S.A.)

I am a miracle ear employee. When you sign the purchase agreement you should have been told that you have 30 days to return the Hearing Aids. But you will not get a full refund as they have to keep 10% to send to the lab that actually makes the Hearing Aids.

If they did not fit properly then the Hearing Aid Specialist should have taken a new impression and sent it back to the lab.

Did the aid need new batteries? Was your husband properly informed on how to turn the aid off and on? Also one BIG problem is ear was. If you have alot in your ears it will clog the hearing aid and it will not work until it is cleaned out.
I am not sure why that was not done,it should have been an easy fix. Maybe going to a different Miracle Ear office?

I understand that the price seems very steep. But,if you go to different Hearing Aid Stores,I am sure you will find the prices compare. Also keep in mind that all of Miracle Ear's hearing aids are digital. And most are programmable,a great new invention for Hearing Aid Users.
One last thing. Everyone's ears are different.
Maybe a BTE (Behind the ear) would have been better for your husband?
I am sorry this happened!
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#5 UPDATE Employee

10%

AUTHOR: Stacey - (U.S.A.)

I am a miracle ear employee. When you sign the purchase agreement you should have been told that you have 30 days to return the Hearing Aids. But you will not get a full refund as they have to keep 10% to send to the lab that actually makes the Hearing Aids.

If they did not fit properly then the Hearing Aid Specialist should have taken a new impression and sent it back to the lab.

Did the aid need new batteries? Was your husband properly informed on how to turn the aid off and on? Also one BIG problem is ear was. If you have alot in your ears it will clog the hearing aid and it will not work until it is cleaned out.
I am not sure why that was not done,it should have been an easy fix. Maybe going to a different Miracle Ear office?

I understand that the price seems very steep. But,if you go to different Hearing Aid Stores,I am sure you will find the prices compare. Also keep in mind that all of Miracle Ear's hearing aids are digital. And most are programmable,a great new invention for Hearing Aid Users.
One last thing. Everyone's ears are different.
Maybe a BTE (Behind the ear) would have been better for your husband?
I am sorry this happened!
Respond to this report!
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#6 UPDATE Employee

10%

AUTHOR: Stacey - (U.S.A.)

I am a miracle ear employee. When you sign the purchase agreement you should have been told that you have 30 days to return the Hearing Aids. But you will not get a full refund as they have to keep 10% to send to the lab that actually makes the Hearing Aids.

If they did not fit properly then the Hearing Aid Specialist should have taken a new impression and sent it back to the lab.

Did the aid need new batteries? Was your husband properly informed on how to turn the aid off and on? Also one BIG problem is ear was. If you have alot in your ears it will clog the hearing aid and it will not work until it is cleaned out.
I am not sure why that was not done,it should have been an easy fix. Maybe going to a different Miracle Ear office?

I understand that the price seems very steep. But,if you go to different Hearing Aid Stores,I am sure you will find the prices compare. Also keep in mind that all of Miracle Ear's hearing aids are digital. And most are programmable,a great new invention for Hearing Aid Users.
One last thing. Everyone's ears are different.
Maybe a BTE (Behind the ear) would have been better for your husband?
I am sorry this happened!
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#7 UPDATE EX-employee responds

Feel so bad for you

AUTHOR: Chastity - (U.S.A.)

Im an ex-employee. I was a secretary at a Wisconsin store and noticed alot of cruddy things. There were 6 people working under my supervisior and he would give me a list everyday of the ones that didnt sell enough and told me that when they called to yell at them. He even held there paychecks once around christmas because of it (he told me it was there own fault for not selling enough), so they didnt like to give refunds and will do almost anything to sell one.

Someone once told he that he felt like he were paying for a dead horse. There were even times that my supervisor would tell me NOT to take messagess or foward calls to him from certain customers. He would even pressure people who didnt need them to buy them just to get the commision. Sears cant really do a thing. Just because they are in sears doesnt make them part of sears. Doesnt make sense but nothing about that place did.

I ended up getting "laid off" after I got back from vacation cause he did it for a long time but finnally desided to hire his friend to wrig the books so that he could pay for his house, insurance for his car his wifes car and his daughters car, and vacations under company expences and didnt want me catching on. Which was too late cause he made the mistake of leaving some stuff out and bragging about it.
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#8 UPDATE EX-employee responds

Feel so bad for you

AUTHOR: Chastity - (U.S.A.)

Im an ex-employee. I was a secretary at a Wisconsin store and noticed alot of cruddy things. There were 6 people working under my supervisior and he would give me a list everyday of the ones that didnt sell enough and told me that when they called to yell at them. He even held there paychecks once around christmas because of it (he told me it was there own fault for not selling enough), so they didnt like to give refunds and will do almost anything to sell one.

Someone once told he that he felt like he were paying for a dead horse. There were even times that my supervisor would tell me NOT to take messagess or foward calls to him from certain customers. He would even pressure people who didnt need them to buy them just to get the commision. Sears cant really do a thing. Just because they are in sears doesnt make them part of sears. Doesnt make sense but nothing about that place did.

I ended up getting "laid off" after I got back from vacation cause he did it for a long time but finnally desided to hire his friend to wrig the books so that he could pay for his house, insurance for his car his wifes car and his daughters car, and vacations under company expences and didnt want me catching on. Which was too late cause he made the mistake of leaving some stuff out and bragging about it.
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#9 Consumer Suggestion

Read Your Purchase Agreement

AUTHOR: Jim - (U.S.A.)

I am a hearing aid specialist, and I know how Miracle-Ear operates. They ask for a deposit, as we all usually do, in order to make the shells for your hearing aids. See, actually making heairng aids that will fit into your ears takes people at the factory TIME and MATERIALS.
So, what do you suppose happens when the aids do not fit correctly, and you want a refund? The aids are returned for credit, to the factory, where they are DESTROYED.

While you are indeed entilted to a refund, I know that there is some fine print at the bottom of your contract that states something like, "..entilted to a full refund less $245.oo each aid". This is to cover the FITTING FEE. Maybe, Ruby, instead of spending your time writing pointless complaints about the unfairness of things you don't understand, you should start practicing better business and READ CONTRACTS BEFORE YOU SIGN THEM.

As for David, who offeres the sage advice on how to obtain a full refund: Dude, get real. If she signed on the line which is dotted, she isn't entilted to anything beyond that which the purchase agreement guarantees. That's why the franchise's owner won't return any phone calls, genius.
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#10 Consumer Suggestion

Report your problem to the store manager

AUTHOR: David - (U.S.A.)

Report your problem to the store manager. Sears is responsible for the conduct of the businesses within their stores. Since Sears has a customer satisfaction guarantee policy, they should refund
all of your money, or see to it that Miracle Ear does. If the store manager isn't helpful, go over his head until you get your money.
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